Senior Support Analyst
Short info about job
Company: Birmingham City University
Department: Information Technology Department
Salary: £31,095 to £33,799 + 5% shift allowance and 10% market rate supplement
Hours: Full Time
Contract type: Permanent
Type / Role: Professional or Managerial
Phone: +44-1443 5834808
Fax: +44-1569 6551940
E-mail: N\A
Site: N\A
Detail information about job Senior Support Analyst. Terms and conditions vacancy
Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of 'Excellence, People Focus, Partnership Working and Fairness & Integrity'.
We have a vacancy for an experienced and self-motivated Senior Support Analyst to lead a team of support analysts covering first and second line support to the University staff and students for all AV and IT services. The team operates within the ITIL Service Management framework.
You must have a successful track record in a similar technical support role, including:
- Line management experience
- Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
- Sound understanding of operating system security principles
- Working knowledge of Audio Visual technologies
- Knowledge of Apple, Linux and mobile operating systems
- Working with a number of external suppliers
You will need to have excellent interpersonal skills and have a good standard of written and verbal communication commensurate to this lead role. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.
You will be required to work on a one week rotating shift pattern.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/.
Alternatively if you require the application in a different format please contact the Human Resources Department at [email protected] or on 0121 331 6693.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.