Night HelpDesk / 24/7 Coordinator

Project Description: Support 24/7

Responsibilities:

1. Creation and assignment of SD requests.
2. Tasks implementation within the SD system.
3. Processing emails and other correspondence related with the SD project.
4. Work with users. Receiving calls. Consulting users by phone about questions within the competence of SD coordinators.
5. Work with SD engineers. Interaction with different lines of support specialists for acceleration of solving process.
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• Investigates and resolves software and hardware problems for end users through established processes and procedures.
• Monitors corporate infrastructure and services using Monitoring systems, performs basic troubleshooting, notifies appropriate persons.
• Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies.
• Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem.
• Set-up users on network and provide user name and password access to specified systems.
• Solves issues with user accounts/passwords.
• Assisted with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM.
• Particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance. Excellent oral and written communicator with proven abilities in research, planning, organization, and management.
• Optimize site connectivity, desktop performance and user experience
• IT vendor and service provider management: develop stable relationships with equipment

Skills Required:

1. Higher educational
2. Business correspondence
3. Personal skills: ability to work in team, multitasking, responsibility, easy educability, communicable
4. English intermediate or better.
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• Operating Systems: Windows XP, Windows 7 and Windows 8, Windows Server 2008/2012.
• Infrastructure services: DNS, DHCP, Terminal Services, Print Server, WSUS, Symantec Antivirus, Active Directory, Group Policy, IIS, File Server administration (file and filder permissions, disk quotes etc), workstation image deployment with WDS/MDT
• Network: LAN/WAN, TCP/IP, VPN,
• Software Applications: MS Office 2010/2013, Devicelock DLP
• Linux/UNIX hand-on experience

Если наше предложение Вас заинтересовало, то буду очень признательна, если Вы:

• Направите мне актуальное на данный момент резюме;
• Сообщите уровень Вашего английского языка(чтение, письмо, разговорный (готовы проходить собеседование?)) и финансовых ожиданий (нетто, рубли);
• Сообщите примерные сроки выхода на работу в случае утверждения вашей кандидатуры;
• Сообщите примерный день и время, когда удобно будет проходить собеседование коллегами

Карта проезда