Service Advisor
Rutherford & Bond Wellington is looking for a Service Advisor to join our Service Department!
Summary about this job
Automotive Trades
Company: Toyota
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-3-838-3746
Fax: +64-4-699-7409
E-mail: n\a
Site: n\a
Detail information about job Service Advisor. Terms and conditions vacancy
Rutherford & Bond Toyota Wellington, is looking for an energetic and outgoingService Advisor to join our high performing and dynamic Service Department Team.
As the face of our Service department, this exciting role revolves around our after sales operations and administration. We’re looking for an individual with confidence in customer interaction, and passion for demonstrating exceptional customer service.
With an average of 60 vehicles coming through our Service Department per day, no two days will be the same.
The Position:
- Booking all service and repair appointments
- Seeing customers in and out of reception
- Advising customers on their servicing requirements and costs involved
- Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process
- Liaising with Workshop Technicians, the Parts Department and back of house management, to organise labour and parts required
- Providing a great customer experience and being a role model for exceptional customer service at all times
Requirements:
- Experience in the automotive industry is an advantage although not necessary
- Experience in a similar role or a role which requires similar skill is preferred
- Computer systems savvy with the competency to use our online dealer management system
- Organisational skills and the ability to prioritise workloads
- Strong communication and interpersonal skills combined with excellent phone manner
- Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business
- Clean and current restricted or full driver’s licence
In return, we will offer an excellent working environment surrounded by a supportive team. Training and opportunities for advancement are available, along with a competitive package.
Standard hours are 7.30am – 5.30 pm Monday – Friday, with rostered Saturday’s from 8.00 am – 3.00 pm.
If this sounds like you, don’t wait a second longer and APPLY NOW. Applicants must be either a NZ resident or citizen to apply.
For further information, you can contact Jamal Peneha on 04 802 0615 or email [email protected]