Technical Specialist

Summary about this job

Detail information about job Technical Specialist. Terms and conditions vacancy

• Are you passionate about cars?
• Are you a "doer" who likes to get things done?
• Opportunity to be part of a leading NZ team

We’re looking for a Technical Specialist to join Subaru New Zealand’s dynamic After Sales team. It’s an exciting opportunity to work in a technical capacity but in an office-based environment where technical skills are utilised in a role with cars without getting your hands dirty, working for a top distributor in New Zealand.

The Subaru Technical Specialist is an integral part of the After Sales Subaru Business team, and holds an important role to ensure critical Service processes are completed along with the development of the Service Departments in Subaru’s 16 Authorised Dealerships nationwide.

It’s a five day a week permanent fulltime role and you’ll receive training and support, including potential factory training in Japan and/or Australia. What’s more, you’ll get to work in a friendly, positive environment for an iconic car brand that holds a special place in the hearts of thousands of Kiwis.

YOUR DUTIES WILL INCLUDE

• Subaru Authorised Dealership Technical support – provide service and technical support to the dealer network, Subaru Corporation (SBR), manufacturer of Subaru vehicles in Japan, and all departments within Subaru of New Zealand either in the office or in the field when needed. This role is the primary point of contact for all things technical at Subaru’s head office.
• Technical Reporting - carry out investigation and technical reporting with SBR to resolve issues in a prompt fashion.
• Technician Training – provide support and technical assistance to the Technical Services Manager to train Subaru Authorised Dealership network staff who are involved in preparing, servicing and repairing Subaru vehicles through Subaru’s Authorised Service.
• Warranty – manage the vehicle warranty process and assist with warranty related Dealer training, audits and maintenance of warranty standards.
• Recalls and Service Campaigns – manage Recall and Service Campaigns to ensure correct process and performance to maximise the safety and satisfaction of Subaru.
• Subaru Special Tools - Manage maintenance of Subaru Special tools/equipment program including Diagnostic station updates. 

Other requirements of this role are to carry out additional tasks and duties that may not be detailed but be necessary from time to time.

REQUIREMENTS

We are looking for a strong collaborative communicator for this role. You will play a key central role in the business, liaising between the Subaru of New Zealand Aftersales department and wider business, SBR in Japan, Subaru Australia, Subaru Authorised Network and of course Subaru owners.

As a fact holder of the business and need to be hungry to learn and excellent at disseminating new information with urgency as it comes to hand in regards to technical product information and recalls.

We’re looking for someone with the following skills:

• Come from a background as a skilled Technician or Technical Specialist in the automotive industry ideally with Subaru specific experience.
• Proven ability to implement process improvement initiatives.
• Strong decision making and problem solving skills.
• High level of written and verbal communication, interpersonal, negotiation and liaison skills.
• Can do attitude and a willingness to get involved.
• Have an automotive industry qualification or relevant work experience.
• Possess a strong automotive technical understanding.
• Demonstrate strong administrative and IT skills.
• Be efficient, display strong organisational and analytical skills as well as exceptional attention to detail.
• Have the ability to provide a high standard of customer service with the ability to be empathic to valued Subaru customers.
• Be proactive, enthusiastic and self-motivated, with the ability to multi-task, prioritise work, meet deadlines and work as a team player.
• Be flexible in approach to work.
• Can do attitude and a willingness to get involved

It would be ideal if you have used SAP IT software or relevant work experience, but it is not compulsory. Previous experience working with Subaru vehicles or a high level of Subaru specific knowledge would be advantageous.

  
If this sounds like you, and you’re up for the challenge, please do get in touch.
  
THE COMPANY

Subaru of New Zealand (SNZ) is the exclusive New Zealand importer and distributor of vehicles manufactured by SUBARU CORPORATION. It is part of the global Inchcape PLC automotive business who are focused on being the world’s most trusted distributor and retailer group. Subaru have always dared to be different, whether it’s their unique Boxer engine with its low centre of gravity, the legendary All Wheel Drive, or the introduction of the Outback, the world’s first SUV.

Subaru’s range’s slick combination of style and control makes it the perfect vehicle for taking on New Zealand’s many secondary roads and temperamental weather. No wonder people here drive more Subaru per capita than almost anywhere else in the world. We’re proud of what makes us different and strive to put customers’ experience at the heart of everything we do. Globally, Subaru is often referred to as a niche manufacturer, and down here we operate a small, close-knit team where every member makes a difference. ‘do’ is the Spirit of Subaru, which is a shared passion between Kiwis and Subaru. This is a company that get things done and are looking for a proactive team member with loads of initiative. We don’t just talk, we do!

Emergent are managing the recruitment of this role and all applications and enquiry should be sent directly to Ronny Bilkhu via email on [email protected]