Case Manager - Whanganui
Case Managers play a critical role within ACC. They provide exceptional customer service and frontline support to our clients.
Summary about this job
Claims
Company: ACC
Location: Manawatu
Work type: Full Time
Salary: n\a
Phone: +64-4-882-3474
Fax: +64-7-169-7058
E-mail: n\a
Site: n\a
Detail information about job Case Manager - Whanganui. Terms and conditions vacancy
- Are you motivated by providing exceptional customer experiences?
- Bring your superior time management skills and knack for multi tasking
- Work with a mix of different people and situations
- Permanent position
Are you passionate about helping people and providing excellent customer service? Are you ready to take the next step in your career? If so, we want to hear from you
More about the role
Case Managers play a critical role within ACC. They provide exceptional customer service and frontline support to our clients who have suffered injuries, ensuring their effective rehabilitation and subsequent return to independence.
The workload of a Case Manager is varied and fast paced and you will be working with a mix of different people and situations. Each day you will be faced with the challenge of utilising your knowledge and networks to produce the best possible outcomes, while working within our core guidelines.
What we look for:
- Great communication skills, can relate to a variety of people
- Superior time management skills with a knack for multi tasking
- Ability to interpret, apply and explain complex legislation
- Superior decision making skills and the ability to communicate the rationale
- Energy, enthusiasm and motivation
- End to end process management
- Knowledge of the health sector and rehabilitation advantageous
- Excellent computer and software knowledge
- Strong negotiation skills
This role involves liaising with clients, medical practitioners and suppliers via telephone, email or in person. The goal is to work in partnership to develop a suitable rehabilitation pathway wherever practicable. Therefore it's important that you're comfortable working in an office environment with a high level of telephone and computer task completion and regular interruptions.
What we can offer
The Case Manager role offers a unique opportunity where you will work for an organisation where your contribution is appreciated and recognised. Case Managers have a high level of satisfaction through making a positive difference in people's lives. We offer full training and value staff through on-going development and support. ACC has a number of other benefits available to staff so what are you waiting for? We'd like to hear from you.
Apply online now and in your cover letter tell us what makes you the obvious choice for this role.
The Indicative starting salary for this role is $66,357. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $72,329.
This is a full-time, 40 hour week position. The core work hours are Monday to Friday between 8am and 6pm.
Please note: applications will only be accepted when formally submitted through our career website.
To apply for this job, please visit https://careers.acc.co.nz/
Applications close 11.55pm Friday, 27 July 2018.
If you have further queries, please email Vicki on [email protected]