Claims Officer (Entitlements) - Hamilton (18828)
If you are customer focused and love finding better ways of doing things for our customers then look no further.
Summary about this job
Claims
Company: ACC
Location: Waikato
Work type: Full Time
Salary: n\a
Phone: +64-4-874-1638
Fax: +64-9-895-8659
E-mail: n\a
Site: n\a
Detail information about job Claims Officer (Entitlements) - Hamilton (18828). Terms and conditions vacancy
- Are you passionate about providing exceptional customer service?
- Do you enjoy working in a fast paced, ever changing environment?
- Work with a friendly supportive team
At ACC we're entering a new phase - we've been reflecting on the way we work, what we deliver and how to make it easy for our customers. We achieve all this by putting the customer first and this reflects the new and exciting phase we are entering.
The opportunity
If you are looking for a role that is interesting and fast paced then look no further - this team covers all dental claims with varied levels of complexity. This is an office based role where you will be responsible for processing, reviewing and assessing dental claim applications for entitlement working within our core guidelines to ensure timely decisions are made.
You will be busy juggling many balls at once, your day will be spent either on the phone or email requesting further information or answering queries to internal and external customers and processing and updating information into our system. You will also be calculating entitlements and advising our customers on outcomes. The role is very rewarding, providing you with the opportunity to provide positive outcomes and build strong customer relationships.
What we're looking for
You're friendly and have a fantastic customer service ethic, you will need to be able to self manage your workload, so time management and prioritising is something that comes as second nature to you.
You will also need to demonstrate the below skills and experience:
- Customer service and administration experience
- Strong communication skills (written and verbal)
- Good computer and data entry skills
- Ability to think logically with excellent attention to detail, and the ability to evaluate information and use judgement to make a decision
- Demonstrate good problem solving skills
- Ability to work independently and as part of a team
- If you have either insurance or dental experience this would be advantageous
Why us
We are a friendly, committed, and hardworking, and support one another in creating the best experience for our customers and each other. We are passionate about wanting to make the right decision at the right time, in the right way. We have a Manager who is very approachable who supports our growth and development and wants to see us succeed. If this sounds like your dream job what are you waiting for?
The indicative starting salary for this role is $46,407 this is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $50,583.
If you have further queries, please contact Nadine on Nadine.O'[email protected]
To apply for this job, please visit https://careers.acc.co.nz/
Applications close Wednesday, 25 July 2018.