Guest Services Agent
We are looking for a welcoming and professional individual to join our Front Office team as a Guest Services Agent.
Summary about this job
Reservations
Company: Grand Mercure Auckland
Location: Auckland
Work type: Part Time
Salary: n\a
Phone: +64-3-883-8047
Fax: +64-4-611-6551
E-mail: n\a
Site: n\a
Detail information about job Guest Services Agent. Terms and conditions vacancy
- Work with the largest hotel group in the world - Accor Hotels
- Ongoing training and career development opportunities
- Great staff accommodation and dining discounts throughout Accor hotels worldwide
About the business and the role
The newly refurbished 5* Grand Mercure Auckland, located in the heart of Auckland CBD, is looking for an energetic and professional Guest services Agent to join the Front Office Team where no two days are the same.
The role covers welcoming guests, checking in and checking out guests, working with Porters and providing exceptional levels of customer service.
The successful candidate will have an engaging personality and can provide that 5 star service with every interaction.
Skills and experience
- Previous experience in a similar role preferred
- Excellent command of spoken English
- Experience with Opera PMS system advantageous
- Excellent telephone manner
- Passion for delivering outstanding customer service
- Well presented, confident and highly organized
- Thorough knowledge of Auckland CBD and outer areas
- Flexibility of availability e.g. Weekends and public holidays
- Eligibility to work in New Zealand for a minimum of 12 months
Job benefits and perks
The role comes with some fantastic Accor benefits
- Dry Cleaning of uniform
- Staff Meals
- National and International career prospects
- Great accommodation and dining discounts worldwide