Assistant Manager Front Office

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Grand Millennium Hotel Auckland are looking for an enthusiastic Assistant Manager to join the Front Office Team

Summary about this job

Front Office & Guest Services

Company: Grand Millennium Hotel Auckland

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-4-898-5890

Fax: +64-4-281-1397

E-mail: n\a

Site:

Detail information about job Assistant Manager Front Office. Terms and conditions vacancy

About the role

  • Exciting opportunity to join the Front Office Team
  • One of New Zealand’s largest hotel operators
  • Full time position in Auckland CBD

About the Company

Millennium, Copthorne and Kingsgate Hotels are one of New Zealand’s largest hotel operators and part of an expanding international network of hotels. We pride ourselves on offering an outstanding service experience at each of our 20 hotels for business and leisure guests alike.

About the Job

Grand Millennium Hotel Auckland
are looking for an enthusiastic Assistant Manager to join the Front Office Team. Reporting to the Front Office Manager, you will assume responsibility to ensure the effective operations of the Front Office department on a day to day basis. This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager.

Key Responsibilities

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Maintain effective communication, at all times, among the team
  • Provide reports, as required, for hotel management
  • Always adhere to all company policies and procedures
  • Deal with customer complaints in a professional manner
  • Report any security issues to the hotel manager immediately
  • Take responsibility for extra management tasks, as required, in the absence of the hotel manager

Benefits

  • Career development nationally accredited training opportunities
  • Discounted Hotel rates nationally and internationally
  • Meals on duty
  • Discounted health insurance


Key Skills and Experience

  • Minimum of 2 years proven experience in similar role within a Hotel environment
  • Excellent interpersonal skills, with the ability to communicate at all levels
  • Problem solving skills
  • Current LCQ and first aid certificate are required for this position.
  • Ability to manage and exceed customer service standards
  • Self motivation, initiative and enthusiasm
  • Flexibility to work all shifts including nights and weekends
  • A high level of personal presentation

 

 

If this opportunity fits your experience and you want to join our friendly team, please email or send your CV and covering letter to:
 

 

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