Passenger Service Assistant (Ambassador)

Summary about this job

Detail information about job Passenger Service Assistant (Ambassador). Terms and conditions vacancy

Make Someone's Day, Every Day

When you're one of our team, you'll play a vital part in every customer's journey.

Are you emphatic with a warm, friendly and patient nature, experienced with assisting disabled persons?

The part you'll play

As the face of Menzies Aviation and the airline you're representing, you'll be the sunny start to all sorts of journeys for all kinds of people. Greeting customers from all over the world, you'll assist and guide them through every step of their journey through the airport. From check-in and bag drop, to boarding gates and arrivals, you'll ensure passengers are kept well-informed and are in the right place at the right time. Following safety, security and airline-specific procedures, you'll put our customers needs at the heart of everything you do.

To facilitate a smooth airport experience for passengers and assisting in the efficient processing of passengers through the airport from arrival to departure.

KEY RESPONSIBLILITIES:

Passenger Services

• Assisting special needs passengers such as unaccompanied minors, passengers with wheelchairs and groups throughout the airport
• Provide assistance at check-in with queue management, excess luggage monitoring and assist with removal of fragile items for collection
• Assist at gates to ensure an efficient boarding process, pre-boarding passengers, locating missing passengers etc.

Safety and Security:

• Work in a safe manner
• Ensure security of the Company’s premises, equipment, supplies and personnel.
• Ensure security of passenger’s property
• Adhere to Airport rules and regulations.

What you'll need to bring:

• Travel and Tourism Qualification (preferable)
• Customer, team and safety focus
• A respectful, friendly and supportive approach
• Reliability, punctuality and organisational skills 
• Professional impeccable grooming
• Flexibility and the ability to adapt to changing priorities and situations
• Ability to work a variable 24/7 rotating roster
• Minimum of a Restricted Driver Licence (Learners acceptable)

General

• Undertake other duties as requested by the General Manager Auckland from time to time, ensuring such duties are carried out in a timely, accurate manner and in accordance with the Company’s policies and procedures.

What you'll get in return

You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it's a world in itself, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

Applications close: 16 July 2018