B2B & Groups Travel Coordinator
Want to combine your passion for travel with your career? Here's your chance! Come and work for the world's largest student and youth travel company
Summary about this job
Travel Agents/Consultants
Company: STA Travel
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-298-2300
Fax: +64-3-880-8530
E-mail: n\a
Site: n\a
Detail information about job B2B & Groups Travel Coordinator. Terms and conditions vacancy
- Start Your Own Adventure
- Join the world leader in student, youth, learning and adventure travel!
- Amazing travel incentives, bonuses and free educational trips!
Who we are and what we do
STA Travel... the world's largest student and youth travel company, we've been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travelers a year to Start The Adventure.
Oh, and we also live by another rule. Life's short, work somewhere you love.
Your Role
The experience and skills of a B2B & Group Travel Co-ordinator is the basis of the success of STA Travel, and for our customers you are the company. Your primary responsibility is to achieve sales targets and generate revenue through meeting or exceeding B2B & Groups travel account needs and expectations through promotion of STA Travel products. A B2B & Group Travel Co-ordinator is responsible for ensuring that they support the STA Travel company values & behaviours and promote the company culture.
What you're accountable for?
Business Performance: Deliver Results
- Process all business development & group travel enquiry
- To work to and exceed monthly revenue targets as determined by your Business Development Manager
- To maximise revenue generation by selling preferred products wherever possible
- To have a general understanding of B2B and Group Travel sales, revenue and performance objectives
- To effectively use STA Travel’s reporting tools
- To help minimise operating costs, particularly those resulting from ticketing reporting errors and passenger compensation issues
- To help generate new B2B & Groups enquiry and participate in local marketing efforts
Business Development: The customer experience
- To sell and raise awareness of the complete range of STA Travel products
- To maximise revenue by meeting or exceeding customer needs and expectations which differentiates STA Travel in the market place
- To be aware of and to help maintain the B2B & Groups image at all times
- To assist in the general promotion and events of STA Travel in the local area as determined from time to time by your Business Development Manager
- Maintain an agreed SLA turnaround time for quotes and enquiry
Team Development: To recognise, develop and exceed your personal potential within your team & STA Travel
- To participate in in-house training and toolbox meetings as required by Head Office
- Following your initial training, to pro-actively develop personal product and systems knowledge and to be aware of changes and developments
- Coach and assist new Travel Experts within the team
- To participate as an individual and as an effective team member towards the overall financial success of B2B & Groups
Store Operation: To ensure all company policies and procedures are understood and adhered to
- To assist with day-to-day administration duties as determined by the Business Development Manager
- To comply with all store best practice policy (related to the Customer Relations, Product, Finance, Marketing, Sales, Systems and Training departments)
- To comply with the company dress code at all times whilst representing STA Travel. Our dress code is smart, casual attire
- To understand and adhere to administration and security procedures as determined by your Business Development Manager and STA Travel company policy
Position Details
- Reports to the Business Development Manager
- Is part of the Groups and B2B team
Skills & Attributes:
- A disciplined approach to the sales process
- Driven to achieve sales targets
- High level of customer service standards
- Self-starter and self-motivated, with the ability to work autonomously
- Excellent organisational & multi-tasking skills
- Strong sense of accuracy & attention to detail
- Passionate, positive & enthusiastic attitude
- Key understanding of relationship building to achieve sales results
- Strong verbal and written communication with the ability to communicate at all levels within an organization
Values +
- Customer Obsessed
- Develop
- Continuous Improvement
- Collaborate
- Communicate
- Effective implementation
Experience:
- Solid background in sales including a preference with working towards sales targets
- Minimum of 2 years working in a customer service environment
- Experience in the travel industry desirable but not essential
- Experience in the use of travel related systems including Amadeus (or similar)
- Good understanding and experience in the use of Microsoft products
- Previous corporate or group travel experience preferred but not essential
Why STA Travel?
- Amazing travel perks including free trips
- A culture based on adventure, passion, and working together
- The chance to work for a global leader
- Global employment opportunities and career progression
- Continual training and support
- Uncapped earning potential
Please click APPLY to start the application process. Want to know more? Jump across to our website to see all of the exciting things we do! https://www.statravel.co.nz/
STA Travel is an equal opportunity employer. Due to our strong investment in our people, STA Travel only accepts applicants available for full time work and without visa restrictions.