Duty Manager
Join our busy inner city hotel and help deliver our customer service vision. Take charge of the guest experience in our 178 room hotel.
Summary about this job
Front Office & Guest Services
Company: Scenic Hotel Group
Location: Otago
Work type: Full Time
Salary: n\a
Phone: +64-7-645-3156
Fax: +64-9-475-4789
E-mail: n\a
Site: n\a
Detail information about job Duty Manager. Terms and conditions vacancy
- Kick start your career with Scenic Hotel Group.
- Excellent future career opportunities and training.
- Work for New Zealands only 100% owned Hotel Chain.
We are looking for applicants who have a sound background in front office procedures and have been in a front office supervisory position for at least 12 months, some Food & Beverage experience would also be advantageous. Our ideal candidate will have a history of excellent customer service and should have experience in handling guest comments, both positive and negative, extremely well.
Your ability to make quick decisions within the parameters of the role is critical to ensure that the guest and the hotel are both protected and receiving maximum benefits as a result of any decision reached.
Applicants should hold a current General Manager's certificate or be in the position to readily obtain one.
This is an important role in ensuring that the hotel, as a whole, is operating efficiently and reaching budgeted goals whilst offering exceptional customer service.
The successful candidate needs to be able to work under pressure, have the ability to work independently and also be able to lead a dedicated team of hospitality professionals on a shift basis which will include a variety of evening, weekends and overnight shifts . If you excel in challenging and intense roles, demonstrate exceptional people skills, have a meticulous and methodical manner and have the ability to perform to deadlines then we would like to hear from you.
Applications will only be considered from candidates that currently have the right to work in New Zealand at the time of application.
Where will I work?
The Scenic Hotel Southern Cross provides stylish inner city accommodation, giving the convenience of having entertainment, shopping and restaurants close at hand. With 178 attractive rooms and suites, extensive hotel facilities, and a very high standard of service, this has earned the Scenic Hotel Southern Cross a 4-star plus Qualmark rating, as well as the Enviro-Silver award.
About the company
Scenic Hotel Group www.scenichotelgroup.co.nz is 100% New Zealand owned and operated. We pride ourselves on offering true Kiwi hospitality at our 17 hotels in New Zealand and most recently our newest hotel opening in Tonga. From Paihia to Dunedin to Nuku'alofa, our three brands, Heartland Hotels and Scenic Hotels, plus the Te Waonui Forest Retreat, offer distinct levels of quality, comfort and value.