Receptionist

Summary about this job

Detail information about job Receptionist. Terms and conditions vacancy

Main Purpose of the Job

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties

• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security on front desk.
• Ensure reservations have correct tariffs and up-sells.
• Ensure messages are accurate and passed on promptly.
• Provide business centre services as required, with correct charges posted for guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Do you have?

•A thorough working knowledge of the front office operations

•Strong cash handling skills

•An excellent telephone manner

•Ability to exceed customer expectations

•Excellent time management skills

•The ability to work under pressure

•Knowledge of Opera is preferred

Specific Requirements

• A great personality
• Enjoy being innovative and creative with a passion for delivering customer service
• Ability to demonstrate great organisational skills
• Be eligible to work in New Zealand