Guest Service Officer
We are looking for a Guest Service Officer to join our successful RV Rental Branch team in Christchurch.
Summary about this job
Front Office & Guest Services
Company: Apollo Motorhome Holidays
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-7-945-8565
Fax: +64-7-174-2921
E-mail: n\a
Site: n\a
Detail information about job Guest Service Officer. Terms and conditions vacancy
About the company
Apollo Motorhome Holidays is a division of Apollo Tourism & Leisure Ltd (ATL). ATL is listed on the Australian Stock Exchange and is a multi-national, vertically integrated manufacturer, rental fleet operator, wholesaler and retailer of a broad range of recreational vehicles, including motorhomes, campervans and caravans.
With locations in Australia, New Zealand, the USA and Canada, opportunities to join our team at any level are endless. Explore a new career in anything from customer service to management, either at our branches or within our Head Office in Brisbane.
Operating 23 branches across Australia and New Zealand, the USA and Canada, Apollo's continued growth and success ensures career stepping stones are always available.
Your future at Apollo is limited only by your imagination. Our dedication to staff development is a reality, not just a slogan.
With every role making real contributions to the business, you have the unique opportunity to make history as part of the Apollo success story.
About the role
You will be the first point of contact for all Guests arriving at the branch and exceed Guests expectations in accordance with company core values, policies and procedures.
To achieve this, your key duties and major activities will include:
- Acknowledge all Guests on arrival or when entering our premises. Always serve our guests in a friendly and efficient manner.
- Vehicle demonstrations: Show and explain the use of the rental vehicle and all equipment in the living area to our guests.
- Actively inform our guests about all ancillary sales items and strive to achieve branch ancillary sales and conversion targets.
- Provide quotes and vehicle demonstrations to customers who enquire about a rental vehicle.
- Make sure that all vehicles in the branch are clean and quality controlled.
The position is based at our Christchurch Rental Branch and is a full time permanent role. Working hours are between 8am to 5pm five days a week and the position may require some weekend work.
Skills and Experiences
You should possess the following skills and experiences to be successful in this role:
- Must have full Driver's Licence and ability to drive manual transmission vehicles
- High School Certificate or equivalent. Qualification in Business or Tourism will be regarded
- High customer service standards
- Excellent interpersonal skill and presentation
- Negotiation and conflict resolution skills
- Good time management
- Intermediate computer skills
- Must have the ability to work flexible hours, including over weekends and Public Holidays if required
- Friendly, positive attitude
The command of a second language such as French, Chinese or German will be highly regarded.
Culture and Benefits
We offer a support work environment and you will be able to take advantage of our generous staff rental policy.
If you are looking for a challenging, yet, rewarding role within a small and supportive team, and you believe you possess the required skills and experiences, then please apply now with your resume and cover letter.