Guest Experience Team Leader

Summary about this job

Detail information about job Guest Experience Team Leader. Terms and conditions vacancy

Guest Experience Team Leader

 
Kelly Tarlton's SEA LIFE Aquarium, 23 Tamaki Dr; Orakei
Auckland, AUCKLAND, New Zealand
New Zealand

Are you looking to take Guest Experience to new heights? Are you an aspiring leader?  Would you like to become a part of one of Auckland’s most iconic tourist attractions? If this sounds good to you then we have the ideal role for you.

We are currently looking for a motivated and energetic Guest Experience Team Leader to join our fantastic team at SEA LIFE Kelly Tarlton’s, Auckland. This is a full time permanent opportunity. 

About the Role
All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN!!

We are looking for someone who has an interest in animals, enjoys interacting with people, has a positive attitude and has leadership acumen. The position involves leading and training the team that handles and cares for animals in our touch tank, answering specialist animal customer queries, giving animal talks, running our animal adventure products and birthday parties, and providing an exceptional level of customer service at all times. This position also involves administrational tasks such as invoicing, ordering, email account management and rostering.

About You
The ideal candidate for this role will have a passion for guest experience with a focus on fun. They will be proactive in their approach to customer service with a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a team leader or management role is a plus, but a display of the qualities that we look for in our leaders, and a desire to work in the entertainments industry is essential. Excellent spoken English and confident presentation skills are all required. Experience or knowledge in about marine animals is favourable but not essential to the role.

Benefits

Great people, great perks! Alongside a fun and collaborative environment, you can enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable opportunities for further career training and development across our ever-expanding group.  

About Us
We are MERLIN ENTERTAINMENTS, Europe’s Number 1 and the world’s second-largest visitor attraction operator. Merlin operates 106 attractions, eight hotels and three holiday villages in 23 countries and across four continents. We aim to deliver memorable and rewarding experiences to our 54 million visitors worldwide, through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Why do we do it? For the love of FUN!

SEA LIFE Kelly Tarlton’s Auckland an iconic Auckland attraction and gives a totally unique working experience – working alongside penguins, sharks and fish!  The Aquarium is made a great experience by our team who endeavour to make every part of the guest experience friendly and informative. Our team has a variety of roles from admissions to guest experiences to tour guides and if you’re passionate about creating memorable experiences for all our visitors then we want to hear from you.

So if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you!