Receptionist

As the first point of call, our Front Office team provides professional and efficient service to exceed the needs and expectations of all guests via telephone or at the Lodge & Motels reception desk.

As a Receptionist for the Lodge your average day will involve:

• Checking in and out of guests
• Ensuring that all guest accounts are correct, revenue is posted on the day charges are incurred, prepare invoices and balance daily cashiering
• Sharing your strong knowledge of accommodation, activities, rates and the surrounding areas, in order to sell our products and services and maximise occupancy and revenue
• Liaising with and communicating all relevant information to the Front Office team and to other departments
• Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
• Handling requests and complaints, deferring to the Manager/Supervisor when necessary
• Maintaining a consistently high standard of accuracy when inputting information into the Lodge computer systems
• Demonstrating an understanding of both Health & Safety (including accident reporting procedures) and emergency procedures and assisting in hotel evacuations

Qualifications and Experience

• Reception experience or similar preferred
• Excellent communication skills
• Intermediate computer skills
• The ability to speak a second language (Japanese or Chinese) would be highly regarded 
• A tertiary qualification in related discipline would be highly regarded