Guest Experience Specialist – Part time 6 month contract

All vacancies of New ZealandHospitality & TourismGuest Experience Specialist – Part time 6 month contract

Want a part time & flexible role in a fun industry? Come and be the super hero of our company and inject wow moments in people's days

Summary about this job

Front Office & Guest Services

Company: Towny

Location: Auckland

Work type: Part Time

Salary: $30 - $34.99 per hour

Phone: +64-4-946-4138

Fax: +64-9-617-2413

E-mail: n\a

Site:

Detail information about job Guest Experience Specialist – Part time 6 month contract. Terms and conditions vacancy

  • Part time and flexible role (Mon, Tues, Wed, Thur)
  • Contract role - August 18 to Feb 19
  • Growing business in fun industry

Towny is the world's friendliest little home away from home and we are all about creating an experience that leaves everyone a little bit happier.  We provide apartment accommodation in Auckland City and are a small but fast growing business.

One of our existing team members is off on an overseas adventure and we need to find a replacement to cover until she comes back.

We are looking for someone special to join our team as a Guest Experience Specialist who can help us to inject wow moments into our guest's time with us and be a true super hero of our company.

We are not just looking for a problem solver, however someone who can anticipate problems and needs before guests even know they have them.  We really do need someone who knows all, sees all, and can deliver the ultimate guest experience.

On top of this you need to be good with technology, super organised, have exceptional attention to detail and have that knack of being a natural at customer service.

This is an on call role and we are looking for someone who can provide on call services on Monday, Tuesday, Wednesday & Thursday.  Due to the on call nature, this role won't suit everyone as you need to be able to respond to urgent issues 24/7.  Some days the phone won't ring and others you will be busy, we don't often get middle of the night phone calls, however they do happen so you must be the type of person who is not phased by this.  The upside is that it is a role which can be done from anywhere as long as you can respond to phone calls, check emails and if required, be able to make it to the central city within an hour for any urgent issues. 

Think you have what it takes? Here is what you will need to deliver:

  • You will be the first point of contact for all guest enquires and ad hoc requests, this includes taking phone calls, responding to text messages and clearing emails;
  • Process any bookings that come through using multiple booking systems in accordance with our service standards and turn around times;
  • Send daily arrival and departure emails to guests to welcome or farewell them;
  • Be a point of contact for our cleaning team to resolve any issues that come up on a given day;
  • Inject wow moments into our guests stay to keep them smiling and wanting to come back again soon!

Who you are and what you've accomplished:

  • A flair for customer service and a passion for creating unique and memorable experiences;
  • A born problem solver and quick thinker;
  • Proven organizational skills which are reflected in effective prioritizing, multitasking, follow-up and ultimate delivery on commitments;
  • Good technology skills and the ability to pick up learning new systems quickly;
  • An exceptional eye for detail and attention to accuracy;
  • A proactive attitude and the ability to act quickly and decisively;
  • A bright and bubbly personality and be the type of person who can even make a grumpy jet lagged tourist smile;
  • A good knowledge of Auckland City;
  • Ideally have spent time in the tourism industry or alternatively be well travelled with a love of travel.
  • Must be available to cover the on call days for the contract period including stat days.

Due to the on call nature of this role, each day will be different.  You will be expected to spend an hour or so in front of a computer in the morning doing defined processing tasks and the rest of the day is simply about being available should something come up.  We pay an on call rate which is the equivalent of 4 hours work a day, some days you will be doing far less than this and others you will be busy!  There may also be some additional admin work each week for the right candidate.

If you think you are the person we are looking for, please send through your CV and a paragraph about why you are the perfect fit.

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