Hostel Duty Manager & Receptionist - Top Rated Award Winning Backpackers

Summary about this job

Detail information about job Hostel Duty Manager & Receptionist - Top Rated Award Winning Backpackers. Terms and conditions vacancy

The Old Countryhouse Backpackers is an Award Winning hostel in Christchurch and has been top-rated since 2002. We are looking for someone who can help not only maintain our excellent rating but have the ability and drive to increase it, too.

Our culture is dynamic and transparent and we are in the business of enhancing people's well-deserved holidays by re-defining the meaning of great hospitality every day.

We are looking for someone who is a natural born leader with excellent knowledge of the ins and outs of managing the day to day running of our busy medium size Boutique Style Backpackers Hostel. You are an 'upbeat person' and your customer service is amazing, you can get along with every living person and you will turn all of our guests into raving mad fans! You are an excellent organizer and have a keen eye for detail and accuracy. You are able to work flexible days and you have a fun and positive attitude. You are bursting with energy and ideas on how to create, maintain and have a fun time at work and you are able to organize and lead social events and activities well!

This is a varied and challenging 'hands-on' role for a passionate customer service and sales focused individual who has a proven ability to promote positive guest experiences to ensure the highest standard of guest satisfaction.

You will form an important part of our Leadership Team and be expected to contribute to all aspects of our business. Responsibility, honesty and reliability are paramount as you will be in sole charge.  Naturally, we are looking for someone who reflects the integrity, respect, excellence and passion that we embody.

Our ideal candidate will be a people manager who leads by example, compels others to excel with their targets and thrives on providing exceptional customer service with excellent and accurate administration and professional communication skills (verbal and written).

Above all we are looking for team players, looking for that special 'kind at heart' person who is an Energy Charger not energy drainer, someone who is fun and wants to make life better every day.  Someone who is passionate about providing people with a good sound experience and strives to over-achieve just because that's the way you roll!  

The successful applicants will be a bubbly energetic team member who is positive, thinks of good solutions rather than problems, and has a zest for life. You must be able to work autonomously and possess the following:

• A professional image with a vibrant and bubbly personality
• Truly impressive interpersonal skills and an ability to think on your feet. Naturally, you will have that very special quality to intuitively know how to make a real difference in people's holidays.  Likewise you know how to train, lead and motivate a happy and committed team to support you.
• Your relationship building and leadership skills are second to none and you have the ability to cause success with the most 'challenging' guests.  You have a professional and focused working style, and the ability to pre-empt and fully understand the needs of your clients while achieving outstanding results for the business.
• Yourself: You are well known for your smile and your positive outlook on life, and for going the extra mile to make a difference.  You are motivated and structured in organising and prioritizing your work load, paying great attention to detail, taking pride in your work, using loads of initiative and are committed to having fun at work every day. A 'can do' attitude with the willingness to take a 'hands on' approach to a variety of tasks including maintenance and housekeeping.
• Cash Management and Computer operations MS Word and Excel is a MUST
• Previous experience in maximising revenue streams including using online distribution and social media networks and channels
• Ability to build relationships within local communities, businesses and networking groups easily
• Innovative approach to maximise profitability and to ensure high service standards
• Practical or handyman skills would be very advantageous
• It would be a tremendous advantage if you can speak (and communicate in writing to business level) in another European or Asian language fluently
• A clean full drivers licence is essential

Duties include:

• The daily running of our busy reception including answering the phone, taking reservations, check-ins and check-outs, computer operations, guest services, money management and cash reconciliation, training/supervising staff, managing bookings and payments, helping guests with enquiries and offering advice and information, booking activities, responding to emails and telephone queries
• Training, managing, supporting and assisting the cleaning staff, keeping communal areas and hostel grounds tidy and spotless at all times
• Solving problems and dealing efficiently with anything and everything that might come up! This role will involve weekend and public holiday work as required.
• Exploring avenues to exceed the forecasted occupancy revenues in rooms by maximising yield management opportunities including online booking and social media networks
• Managing and driving a fun filled sales oriented front office
• Budgeting, forecasting and business planning
• Accurate financial bookkeeping and reporting
• Have bucket loads of fun in whatever you are doing

This is an ideal opportunity for somebody with a proven track record of successful people management, outstanding organisational skills and a detail oriented approach.  This could be your stepping stone to the next level, adding business management experience.

What do we offer?

• A full time permanent position - the hours are to meet the demands of the business.
• Good base salary
• PLUS: excellent above average activity sales commission

It is not every day a door opens like this, and this could be your chance to join one of the best hostels in the country.  If you can tick off most of the above and if you are looking for an opportunity to expand your horizons, make global connections and excel, please do contact us immediately by sending your CV with a recent photo and a covering email explaining your situation, telling us all about yourselves and what you believe you offer to the position.

We are looking forward to hearing from you and telling us why you are perfect for this position!