Full Time Guest Service Agent
Are you a customer service superstar? | Excellent Training & Development | Career Progression | Accommodation Discounts | Supportive team culture!
Summary about this job
Front Office & Guest Services
Company: Oaks Hotels & Resorts
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-576-1316
Fax: +64-3-507-4162
E-mail: n\a
Site: n\a
Detail information about job Full Time Guest Service Agent. Terms and conditions vacancy
Oaks Hotels & Resorts is a leader in strata–titled management accommodation with properties located in prime CBD and stunning resort destinations across Australia, New Zealand, Dubai and Thailand. Oaks is owned by Minor International, one of the largest hospitality and leisure companies in the Asia Pacific region, with internationally recognised Brands including Anantara, Avani and is looking to further expand the Oaks brand both nationally and abroad.
We are currently seeking a confident, professional and well organised Guest Service Agent to join the front office team at Oaks Auckland Harbour, Auckland.
As the face of Oaks you will be responsible for providing an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction.
What does Oaks offer you?
- A competitive salary.
- A stylish corporate wardrobe.
- Professional induction and ongoing development training.
- Career opportunities throughout Australia and New Zealand.
- Discounted accommodation rates across the Minor International Hotel Group.
You will have:
- Availability to work on a rotating roster, Monday to Sunday (between 6.00am and 11pm).
- Ability to speak fluent Mandarin (this is preferred).
- Immaculate personal presentation.
- Professional interpersonal and communication skills.
- A passion for delivering exceptional, pro-active customer service.
- Confidence & ability to work autonomously and at times unsupervised.
- The ability to work within a diverse and fast paced role often managing multiple tasks.
- Confidence in dealing with guest queries and complaints.
- Previous experience in a hotel/accommodation front office position is advantageous
If this sounds like the perfect role for you, please click the APPLY button to send your resume and cover letter, outlining why you are the best applicant for the position.