Service Manager - Workforce (Hawkes Bay)

Summary about this job

Detail information about job Service Manager - Workforce (Hawkes Bay). Terms and conditions vacancy

• Are you looking for work that makes a real difference?
• Join NZs largest provider of support to people with intellectual disabilities
• Key operational leadership role managing workforce planning and management

IHC is New Zealand's largest service provider for people with an intellectual disability. Support services are provided by over 4000 staff employed by IHC's subsidiary IDEA Services.

For us it is a significant time of change with work having been done across our services. At the heart of this work is making sure you have the resources and support you need to provide the quality service to people with intellectual disabilities and their families. We have a fundamental belief in the importance of the Service Manager position to support the effective delivery of a safe, high quality service.

We are looking to increase the number of Service Managers we employ along with making some key changes to enhance and develop this front-line management role including:

• Less time in the office and more time out in services with staff and the people we support.
• Establishment of a community of practice model that supports sharing of information and experiences, learning, personal and professional development
• Changing work patterns/days of work/on-call to provide flexibility, and ensure hands on leadership provided by managers seven days per week.
• The use of technology to reduce paperwork and support quality initiatives.
• Better identification and management of key contributors to workload ensuring consistency in workload, accountability and expectations placed on the role
• Responding to increasing service complexity through specialisation

The role:

As a Service Manager - Workforce, you will be responsible for providing appropriate day to day scheduling / rostering of staff, including planned and unplanned leave coverage within your area ensuring the delivery of service excellence and appropriate.

Key functions include:

• Leadership and coaching; Monitoring and performance management; Recruitment; Training; Scheduling and Leave management; Relationship management; Quality Assurance; Taking a leadership role in implementing technology solutions within the services; Financial management; Health & Safety
• Staff management of direct reports providing on-call, scheduling / rostering, workforce planning, leave management and administration services. This role does not have direct accountability for services or hands on staff. Hours will be based on the area coverage, and include 5 days across a 7 day week providing cover between 2:30pm and 10:30pm and 10:30pm to 6:30am

You:

Our Service Managers come from a wide variety of cultures and backgrounds. We look at potential when we're hiring, and your willingness to learn and grow in the role. So whether you already work in the sector or are looking for a career change, this could be the career move you're looking for. Please refer to the job description for more information.

In return, we offer:

• Learning and Development opportunities - including a Leadership Qualification which IDEA Services will support you through and meet the cost of fees
• A collaborative and inclusive culture
• Flexible and agile work practices that focus on our people's wellbeing
• Remuneration is commensurate with relevant skills and experience
• A work vehicle. This vehicle may also be available for reasonable personal use.
• Generous long-service leave entitlements and Insurance benefits