Principal Advisor Technical Operations

Summary about this job

Detail information about job Principal Advisor Technical Operations . Terms and conditions vacancy

• Flexible working arrangements can be negotiated
• We provide support for a very complex portfolio of systems
• Remuneration range $86,650.00 - $ 129,976

• We provide support for a very complex and diverse portfolio of systems.
• We offer an environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about the best possible service to our customers.
• Flexible working arrangements can be negotiated
• Remuneration range $86,650.00 - $ 129,976

About the branch:

The Technology Operations Team, as part of the ICT Services, Platforms & Operations branch, was established in 2017 and sits within the Corporate, Governance and Information Group (CGI). The ICT Services, Platforms & Operations branch is responsible for ensuring our vendors and internal ICT support teams deliver a full range of ICT services to our business.

About the role:

The Principal Advisor Technology Operations and Risk is a role that reports to the Manager Technology Operations within the ICT Services Platforms & Operations branch. 

In this role you will primarily be responsible for supporting the successful operation and continuous improvement of MBIE's ICT services. You will work closely with the vendor management team and client engagement team within MBIE ICT Operations, vendor community, and suppliers to ensure service quality is maintained according to agreed service expectations including on a 7x 24 basis. 

You will be a natural relationship manager, an analytical thinker, and able to work strategically and tactically with all areas of the business. You will have an ability to engage and support staff to help further strengthen understanding and awareness across MBIE. You will also have a commitment to innovation and continuous improvement and generating new ideas and ways of doing things.

You will ensure that MBIE ICT effectively manages and provides support on those activities that ICT have not outsourced. You will also provide capacity to deal with the inevitable 'extras' that come up irrespective of the multisource outsourced model.

You will part of a team of three who share this responsibility and will be the primary operational contact for allocated business units.

Why work for us:

MBIE is one of New Zealand's largest, most influential and most diverse public sector agencies. This means that we are able to offer significant opportunities for developing experience across a broad variety of areas.

We aim to create a culture where our people are empowered to bring fresh ideas and perspectives and to develop new approaches. 

We also take the time to foster a work environment that is enjoyable for all. This means we like to collaborate, support and encourage our people, encourage excellence and innovation and take the time to have some fun and celebrate our successes.

Skills and Experience:

We are keen to hear from you if you have:

• Extensive experience in governance of ICT Operational deliverables and processes.
• ITIL qualifications and experience is preferred 
• A Self-starter who is highly motivated to succeed
• Previous public sector experience is preferred but not essential
• An ability to convey content in a jargon free way that engages and meets the needs of the audience
• A proven ability to quickly establish and build strong working relationships and to develop trust and credibility with senior managers, staff and key internal and external stakeholders
• A proactive, can-do attitude with a high level of initiative, sound judgement and discretion
• Exceptional teamwork and collaborative abilities and a willingness to share knowledge and expertise with others
• Highly developed communication and writing skills 
• A strong customer focus.

Applicants must be New Zealand citizens or New Zealand permanent residents.

How to apply:

Click on the APPLY button below in order to be directed to our on-line careers website. You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter. For tracking and evaluation purposes, all applications must be submitted via our on-line process.

Please e-mail Sarah Frost at [email protected] quoting reference MB-1343629 if you have any further questions.

Applications close at 5pm on Thursday the 19th of July.