ICT Client Services Analyst

Summary about this job

Detail information about job ICT Client Services Analyst. Terms and conditions vacancy

• Manage the provision of ICT service and support to the Institution
• Facilitate internal and external parties to achieve a shared goal
• Harness new ideas and technologies in an evolving learning environment

Central City Campus

Full-time, fixed-term (12 months)

• Manage the provision of ICT service and support to the Institution
• Facilitate internal and external parties to achieve a shared goal
• Harness new ideas and technologies in an evolving learning environment

Ara Institute of Canterbury is a vibrant and progressive tertiary institute providing world-class, tertiary-level education throughout the Canterbury and Waitaki region. Our talented staff, innovative business collaborators and supportive community partners are passionate about the role they play in our students' success.

The Client Technologies function is part of the ICT Unit within the Corporate Services Division. The team has multiple disciplines within the structure offering guidance, evaluation, procurement, support and ongoing management of ICT resources. Ara has some 350 such enabled spaces with audio visual fit outs using the latest equipment and software to deliver high quality learning and corporate experience across Ara's various locations.

The role

The Client Services Analyst is a customer facing role that requires excellent customer service skills and an enthusiasm to help people fully utilise ICT service offerings into their normal work and study practices.

Duties:

• Supporting both mobile and static hardware fleet ensuring maximum uptime for learning delivery
• Champion change for the betterment of the Institute and contribute to continuous improvement initiatives
• Fully utilise and drive the features available across the Microsoft product suite particularly Office 365 and One Note

Skills/Experience:

• Tertiary qualification in Information Technology or similar field
• Ability to demonstrate a sound degree of general ICT knowledge and can convey instruction and concepts verbally, in writing and face to face
• Practical competency with AV Technical/Electronic equipment and/or Microsoft applications
• Two or more years in a customer service role
• Can demonstrate their ability to manage an escalation through to a successful outcome with patience and professionalism
• Ability to coordinate tasks and people at an operational and project level

Benefits

We offer and encourage professional and skill development. Enjoy excellent employment conditions, a great central city location and access to modern on-site facilities including Gym/Recreation Centre with free staff yoga and group fitness sessions, Library, Visions on Campus Restaurant, two Childcare Centres and a Health Centre.

To apply

We only accept applications via our online application system. Emailed applications will not be considered.

For a job description and/or to apply online please visit http://www.ara.ac.nz/about-us/work-at-ara

Any questions should be directed to People and Development on 03 940 8623 or [email protected]

Applications close Sunday, 22 July 2018.