Case Resolution Officer

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We are looking for a Case Resolution Officer who can assist the Authority in our case resolution processes.

Summary about this job

Other

Company: Independent Police Conduct Authority

Location: Wellington

Work type: Full Time

Salary: n\a

Phone: +64-9-962-5153

Fax: +64-6-509-4307

E-mail: n\a

Site:

Detail information about job Case Resolution Officer. Terms and conditions vacancy

About the business

This is a full-time position requiring the appointee to work 37.5 hours weekly between the hours of 8:30 am to 5 pm Monday to Friday. 

About the role

Your excellent oral and written communication skills will include an ability to manage and discuss complaints from members of the public on a range of different issues relating to Police conduct.  Your strong writing and analytical skills will equip you in interpreting large volumes of information in order to propose appropriate courses of action, and to prepare associated correspondence to complainants and other stakeholders.

You will also have well-developed relationship management skills that enable you to liaise with complainants, victims, Police and other stakeholders.

You will be attentive to detail, a meticulous planner and organiser, and trustworthy in working with sensitive and/or confidential material.

An appropriate tertiary qualification is essential.  Knowledge and experience of Police or similar law enforcement agency functions would be desirable.

The permanent position is based at the IPCA's office in Wellington.

A copy of the Position Description is available to download from our website www.ipca.govt.nz.

Please send your Letter of Application and CV by email to [email protected] or by post to IPCA, PO Box 25221, Wellington 6146.

Applications for the Case Resolution Officer position close at 12 noon on Thursday 26 July 2018.

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