Senior Customer Feedback Specialist
Ensure customer needs are at the forefront of service design. Drive customer-centric change and process improvement.
Summary about this job
Other
Company: ACC
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-7-123-3385
Fax: +64-3-301-9931
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Feedback Specialist. Terms and conditions vacancy
- Support customer-centric change and process improvement
- Influence customer focused service delivery
- Enhance the customer experience
In the Customer Group, we're focused on activity that will improve our customer's experience and help create an organisation that kiwis trust and value. ACC's core focus is to prevent accidents from happening as best we can, and when they do, reduce the impact of injury.
As our Senior Customer Feedback Specialist, you will work with the other functions within the Customer group, and the wider business to seek and interpret insights and feedback to drive customer-centric change and process improvement.
You will ensure that insightful feedback flows to all corners of the organisation, and then have a key role in improving the way our customers experience our organisation.
About the role
This role reports into the Manager, Customer Feedback and Experience Design.
Initially you will work to implement the tools and technology required to manage, measure and improve our customer experience.
On a day to day basis you will be using these tools and technology to gather insights, listening to our customers and ensuring that their needs are forefront when developing and designing services for our wider customer base. This role will focus on a continuous improvement and learning cycle, and working in real time to identify issues and measure success.
What you'll need
Firstly, we're looking for someone who has a proactive nature to anticipate the needs of our team and at times the wider business. You must have strong stakeholder relationship skills and if you think you are smart, action oriented, analytical, big thinker, and are passionate about ACC becoming truly customer driven, then we want to hear from you.
Such talent, when combined with your professionalism and ambition can take you a long way within our organisation.
How to apply
To apply for this job, please visit https://careers.acc.co.nz/
Please note applications close on Sunday, 29 July 2018.