Hydraulic Service Technician

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Bosch Rexroth is an international manufacturer and supplier of hydraulic components, power units and systems.

Summary about this job

Mechanical Engineering

Company: Bosch Rexroth Ltd

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-7-343-2544

Fax: +64-4-118-2322

E-mail: n\a

Site:

Detail information about job Hydraulic Service Technician. Terms and conditions vacancy

We currently have a position available for a Service Technician within our Auckland branch.

The successful applicant will need to possess a comprehensive technical ability in hydraulics, with experience in repair on both mobile and fixed plant equipment, have strong trouble shooting and problem solving skills, have the ability to work unsupervised and must take pride in their workmanship and pay attention to detail.

Tasks

  • Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.
  • Provides service by studying system requirements; ordering and gathering components and parts; completing installation; preforming acceptance test.
  • Maintains and develops customer relationships by examining complaints; identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality.
  • Documents service and installation actions by completing forms, reports, logs and records.  Informs Service Manager when the job is ready to be invoiced.
  • Explores sales possibilities with customers utilizing his scope of speciality and by utilizing cross departmental specialists.
  • Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customer is satisfied.
  • Prepare service quotations and follows up the quotation with the customer.  Ensures a job is opened in SAP once a Purchase Order Number is received.
  • Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc.
  • Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative.
  • Ensures all site documentation including inductions, licenses and training is up to date.
  • Monthly checking of the vehicle equipment lists and reordering of equipment is required.

Requirements

  • Hydraulic knowledge is preferred
  • Electrical knowledge is an advantage
  • High focus on Quality and attention to detail
  • Dynamic performer and achiever
  • Planning and organisational skills
  • Effective communication skills

Applicants with two or more years experience in hydraulic field service will be highly regarded.

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