Customer Care Representative

All vacancies of New ZealandCall Centre & Customer ServiceCustomer Care Representative

We are looking for a contact centre ‘Super Star’ to join our small friendly customer care team.

Summary about this job

Customer Service - Call Centre

Company: Fullers Group Ltd

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-4-303-1704

Fax: +64-7-398-8198

E-mail: n\a

Site:

Detail information about job Customer Care Representative. Terms and conditions vacancy

  • New Zealand's largest public transport ferry operator based in Auckland City
  • Be part of the hustle and bustle of the tourism industry
  • Great CBD location

About the company

Roam Experiences is owned by Fullers Group Ltd which has been operating in the tourism sector in New Zealand for over 30 years. Roam is the Sales and Marketing Division representing the New Zealand brands owned by InMotion Group (Fullers Group, nakedBus.com, ManaBus.com) and a number of other successful tourism brands.

 

About the role

We are currently looking for a contact centre ‘Super Star’ to join our small friendly customer care team at Roam experiences. This role will be on a Full Time basis, involving evening and weekend work. Our customer care centre operates from 7am until 10pm, 7 days per week. 

The ideal candidate will pride themselves on providing a personal touch to our customers, while upholding a flexible and professional approach.  

 

Duties:

 Our Customer Care Representatives responsibilities include, but are not limited to:

  • Maintaining the customers' website, email and telephone enquiries.
  • Providing timetabling and service information.
  • Arranging group bookings.
  • Liaising with corporate agents.
  • Frequent email and phone communication.

 Skills and Experience:

  •  Call centre/contact centre or similar experience.
  • Confident multi-tasking and tracking task progress (we operate a comprehensive contact tracking system and you must be able to navigate).
  • Proficient in Microsoft Office applications, in particular Excel.
  • An upbeat and professional phone manner is essential to this role, as you will be interacting with the full range of Roams’ customers.
  • Upselling of products and services.
  • Ability to handle complaints professionally. 
  • The ability to be empathetic
  • Customer focused
  • Can see the big picture
  • Resilience

 

If you'd like to work in a close-knit team in one of Auckland's premium locations; apply now!!

As we operate 7 days a week, rosters can change and will include some weekend shifts and public holidays. Full availability is vital.

Candidates must have the legal right to work in New Zealand.

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