Customer Experience Manager

All vacancies of New ZealandCEO & General ManagementCustomer Experience Manager

We’re looking for a motivated and experienced customer champion to step into our Customer Experience role and lead our team.

Summary about this job

General/Business Unit Manager

Company: HR Connect Ltd

Location: Waikato

Work type: Contract/Temp

Salary: n\a

Phone: +64-3-612-5923

Fax: +64-4-932-5666

E-mail: n\a

Site:

Detail information about job Customer Experience Manager. Terms and conditions vacancy

  • Develop a customer centric focused approach to service delivery
  • Bring your great communication and relationship management skills
  • An exciting and varied role that will keep you busy and on your toes

Customer Experience Manager - 18 months fixed term

Keeping our community connected is a big job. The King Country relies on us to keep our whare, our farms and our businesses powered up, 24/7. So we need fantastic people who want to work for their whanau and community (and love to have fun at work!)  

Working isn’t just about the mahi. We offer on-going training, good pay, discounts and a brilliant lifestyle! Our customers – all 18,000 of them – depend on us.  When you work for The Lines Company, we depend on you.

We’re looking for a motivated and experienced customer champion to step into our Customer Experience role and lead our team.

If you think you can ensure a great experience across all touch points of the customer journey, then this is just the job for you.  This 18 month fixed term contract provides plenty of opportunity and challenge.

You must be experienced and passionate about customer care and be able to create and implement strategies designed to boost the relationship between our company and our customers.  Your proven leadership ability will be second to none and you will adapt quickly and successfully to change.  You will have a deep understanding of the end-to-end customer journey and know the levers to pull to improve service standards.

Our ideal candidate will be able to:

  • Manage the operational performance of our customer contact centre
  • Demonstrate proven people leadership experience with a focus of delivering results
  • Drive best practice
  • Demonstrate an ability to lead and implement positive change programmes that drives exceptional customer service outcomes
  • Influence a wide range of internal and external stakeholders including communicating and influencing across our organisation
  • Demonstrate experience in the customer experience space
  • Develop and document processes that make it easier for customers to interact with us
  • Analyse metrics to drive efficiencies of both the team and the individuals in it
  • Oversee training and able to identify both current and future requirements

If you are passionate about making our customer journey something to remember and you are an experienced leader who wants to be part of a transformational change raising the bar of customer service then apply now!

The Fine Print

Safety and wellbeing is paramount to us, so our recruitment process involves a Ministry of Justice criminal background check, medical and fitness checks and a pre-employment alcohol and drug test.

Overseas applicants

We welcome applications from Kiwis returning home, or those with a legal right to work in New Zealand in the form of a valid work permit.

We will close this position early if we find the right person so get your application in today.

For a copy of the Job Description visit https://www.qjumpers.co.nz/41941/desc/

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