Marketing & Customer Support Assistant - Casting Website
We need a razor sharp, passionate person to support both our Social Media and Customer Success teams by providing seamless customer support!
Summary about this job
Other
Company: StarNow.com
Location: Wellington
Work type: Contract/Temp
Salary: n\a
Phone: +64-7-124-8843
Fax: +64-3-295-7725
E-mail: n\a
Site: n\a
Detail information about job Marketing & Customer Support Assistant - Casting Website. Terms and conditions vacancy
- Work alongside professionals and aspiring talent in the entertainment industry
- Small close-knit team in funky central Wellington office
- Recently awarded one of NZ's top ten best small workplaces (2016 & 2017)
StarNow is NZ's best kept secret – a globally successful online casting website with over 4 million members around the world, operating from a funky Wellington HQ.
We need a razor sharp, passionate person to support both our Social Media and Customer Success teams through a busy period!
You may be a marketing or arts student looking for real world experience, or someone looking for a part time role where you can use your customer service skills. You'll be happy to do a minimum of 16 hours per week, but keen to take on extra hours and work up to 20-25 hours per week when things get busy. The set hours for this position are Friday – Sunday, and would look something like this (although we can be flexible on the start times that work for you):
Friday 9am - 3pm
Saturday 10am - 3pm
Sunday 10am – 3pm
Once agreed, your Friday-Sunday hours will be steady, but we'd also love you to be our on-call person to cover the team when someone’s away, or to lend a hand on a busy day, so a degree of flexibility and availability is ideal!
Our Customer Success and Social Media teams are the first point of contact for our talent and casting professionals when they need a helping hand. This role will help us cover social media and provide customer service over the weekend, and provide extra support when we are busy.
Some of the work you'll be involved in includes:
- Providing cover for our social media channels (Facebook, Twitter) over the weekend, and responding to enquiries from talent and casting professionals.
- Administering listings on our site, and approving headshots, photos and messages in line with our guidelines
- Answering email enquiries from talent and casting professionals
- Using your good judgment to keep an eye out for trust and safety risks to our members, and escalating complaints
Previous experience in customer service and administration is essential.
Applicants must have impeccable writing skills, and also fast and accurate typing skills, with a great understanding of tone when communicating in written form.
Experience with social media management tools such as Sprout Social or Hootsuite is advantageous, although training will be provided.
This part time role (min 16 hours per week) is for a fixed term, due to a current high volume of work that we anticipate will continue until the end of this year, with possibility to extend if the work continues.
Please apply with a CV and a cover letter, and an indication of your availability/what hours you can work.
If this opportunity excites you and you think you've got what it takes, then apply now!