Sales Support - Bathroomware

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Stable NZ manufacturer, est over 40 years, high end bathroom products. Based in Head Office, fast paced varied role – admin & customer service focus

Summary about this job

Sales Coordinators

Company: Focus Recruitment Limited

Location: Auckland

Work type: Full Time

Salary: $45k - $55k Mon - Fri 8am - 5pm No weekends

Phone: +64-7-954-1031

Fax: +64-7-564-6162

E-mail: n\a

Site:

Detail information about job Sales Support - Bathroomware. Terms and conditions vacancy

  • Liaise with market leading resellers & trade accounts to offer product support
  • Full training provided on all products, ongoing learning & career progression
  • Coordinate the administration around warranties, returns, queries & repairs

The Role

Reporting into the National Sales Manager and liaising with the Customer Service team, you will be organising and scheduling service agents nationwide to repair, or replace faulty or damaged products. You will become the pivotal contact to ensure that merchants, suppliers and end users for all technical and installation queries.

Responsibilities

  • Provide technical support to both merchants and end users via phone and email
  • Coordinate and schedule incoming jobs with service agents
  • Order and process spare parts required in accordance to warranties and product specifications
  • Allocate service agents/ contractors, spare parts to job numbers on a monthly basis for the finance team
  • Follow up on scheduled jobs with contractors/service agents to ensure customer expectations are met

Skills & Experience

  • Previous background within the plumbing or building industry would be advantageous
  • Technically minded, able to offer technical support to merchants or suppliers on installation process
  • Customer focused, always exceed expectations  with an investigative and inquisitive mind
  • Ability to build relationships and rapport with merchants and end users over the phone
  • Computer savvy, have an intermediate understanding of customer databases as well as Word and Excel

The Company

NZ owned and operated this trusted manufacturer and supplier of bathroom products; provide superior solutions to the building industry. Supplying the highest quality product, meeting design requirements, as well as safety to an established client base. With its continued investment into new technology and an immense pipeline of new products which are innovative and cutting edge keeping this company as a market leader.

Company Culture & Reward

  • $45,000 - $55,000 incl of KiwiSaver
  • Monday to Friday 8am  – 5pm with a rostered  9am – 12pm Saturday  every 6 weeks
  • Work alongside managers who offer full support and allow you to take full ownership of your role
  • Established and stable business, reputable company with in the industry
  • Full induction and training provided, career development and succession planning
  • Enjoy the summer break, closed for 2 weeks over Christmas

To apply in the strictest confidence, please contact Simone Macdonald

on DDI:09 623 7704

or email your CV to [email protected]

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