Technical Sales & Support

Summary about this job

Detail information about job Technical Sales & Support. Terms and conditions vacancy

Exciting opportunity for a dynamic individual with a passion for providing exceptional customer experience.

Reporting to the National Sales Manager you will be responsible for providing our clients with any technical sales and support they need, ensuring a positive client experience whilst fostering a supportive team environment.

This role is based at our Auckland Head Office (parking space is available).  You will receive in-house training and remain in the office for a minimum of 6 months before heading into the field.  Your responsibility will be New Zealand as a whole and you will need to be flexible to travel and must hold a valid NZ drivers licence.

Key Responsibilities

• Participate at exhibitions and trade shows when required.
• Providing a high level of sales support to customers and ensure all enquiries are responded to in a timely manner
• Communicate with internal stakeholders regarding incoming sales orders and repairs.
• Provide sales information, user training and technical assistance to our valued customers.
• Managing the demonstration instruments register.
• Maintain and update your product knowledge as required for all equipment
• Supporting our customers with product support including updates
• Follow-up on existing sales quotes periodically and update database.
• Customer visits as required.

The ideal candidate will possess

• Minimum 2 years’ experience in a similar role
• Demonstrated exceptional customer service skill
• Possess well-developed written and verbal communications skills and a confident and professional telephone manner
• Demonstrated ability to build strong relationships with customers, internal & external stakeholders
• Ability to work both strategically and operationally as part of a team
• Effective negotiation skills and ability to resolve issues
• Maintaining records in a timely and accurate manner
• Strong organisational skills, the capacity to successfully manage competing priorities,
• Excellent attention to detail and ability to meet deadlines
• Sound problem solving and analytical skills
• Technically minded, able to resolve software issues.

We are proud to say that our culture is shaped by a shared belief, that the restoration of good hearing will change lives! We see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.

Website: http://ecs-ltd.co.nz/