Junior Customer Success Manager

All vacancies of New ZealandCall Centre & Customer ServiceJunior Customer Success Manager

This role is a great opportunity for anyone who is interested in transitioning from customer support into the customer success space!

Summary about this job

Management & Support

Company: Talent Army

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-4-646-9499

Fax: +64-6-921-9884

E-mail: n\a

Site:

Detail information about job Junior Customer Success Manager. Terms and conditions vacancy

  • Want to join a NZ tech startup?
  • Have experience taking inbound support calls?
  • Enjoy onboarding and helping customers?
Our client is a market leading SaaS platform that makes life simple, accountable and transparent. We help forward-thinking companies transform QA into a genuine measure of progress.

What is the role about? Enabling customers to use the platform and services as effectively as possible.

Responsibilities:
  • To take inbound support calls
  • To follow the CS process and use our CRM effectively
  • To work with the Senior CS Manager’s to implement the CS plan
  • To collaborate and communicate effectively both internally & externally
  • To represent the company in all aspects of interaction with customers in keeping with the company values Inform the wider business of the key criteria / what success looks like in the role
  • To demonstrate a management and relationship style that reflects company values.
  • To be awesome & enjoy yourself

Key skills:
  • Customer service or success experience
  • Marketing/communications qualification or background a bonus
  • Friendly and engaging communicator
  • To communicate effectively with the team about progress, goals, and accounts

Key competencies:

Perseverance - You pursue everything with energy, drive and a need to finish. You don’t like to give up before finishing, especially in the face of resistance or setbacks.

Learning from experience - Having the ability and willingness to learn, change and gain from life experiences is vital to this role. We don’t expect you to know everything on your first day, so it’s important that you are able to uses failures, successes and feedback to form rules of thumb, models, maps, or templates.

Priority Setting - The To Do list is your best friend! You know how to spend time on what is important, can quickly zero in on the critical few and puts the trivial many aside. You have an innate sense what will help or hinder accomplishing a goal. You are able to quickly eliminate roadblocks, in turn creating focus.

Organising - You can marshal resources to get things done. You are a true juggler - able to orchestrate multiple activities at once to accomplish a goal. You recognise that keeping organised records is super important in this role.

Written communications - You are able to write clearly and succinctly in a variety of communication settings and styles, you can get messages across that have the desired effect.

Customer focus - You are dedicated to meeting the expectations and requirements of customers. You always act with customers interest in mind. We only work with companies who are in line with our values and our product suits.

Interpersonal savvy - You relate well to all kinds of people - up, down and sideways. You are a true chameleon, able to adapt your approach to your audience. Integrity & Trust - You are seen as a direct, truthful individual. You are able to present the unvarnished truth in an appropriate and helpful manner

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