Customer Engagement Specialist - Online Fulfillment ( 3 month fixed term)
As an Online Fulfilment Representative, you will play a crucial part in the management of all aspects of the Internet Order process.
Summary about this job
Customer Service - Call Centre
Company: Noel Leeming
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-9-178-2953
Fax: +64-4-142-6204
E-mail: n\a
Site: n\a
Detail information about job Customer Engagement Specialist - Online Fulfillment ( 3 month fixed term). Terms and conditions vacancy
At Noel Leeming, we are passionate about ensuring our customers have a great experience both in store and online. Our goal is to bring products off the shelf, out of the box and bring it to life - we want to inspire the customer and spark their imagination.
What you will be doing?
As an Online Fulfilment Representative, you will play a crucial part in the management of all aspects of the Internet Order process to ensure all Internet orders are shipped to customers promptly.
Yes we offer awesome products but we know our customers purchase from us because we also offer them expert service. In this role, you will be a point of contact for customers by assisting with Order enquiries via telephone, email and social media.
You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations.
Who we are looking for?
To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match. Keeping calm in all situations, no problem is too great.
Above all, you will be a passionate team player who takes pride in delivering the complete solutions to our customers. This role also requires you to work at least 1 day during the weekend and 1 last night shift.
What do we offer?
It is our belief that it's important to reward and recognise our team for their success. The remuneration package for this role consists not only of an excellent base rate but awesome team member discounts and access to leading learning & development programs.
Apply now.