Customer Care Coordinator - Calling all Nightowls!
A combination of customer service and administration. Build your life around set hours that will suit your lifestyle
Summary about this job
Customer Service - Call Centre
Company: Chandler Macleod NZ
Location: Auckland
Work type: Full Time
Salary: $45,000 - $52,000 per annum
Phone: +64-4-770-9135
Fax: +64-4-728-1180
E-mail: n\a
Site: n\a
Detail information about job Customer Care Coordinator - Calling all Nightowls!. Terms and conditions vacancy
- Newmarket Location - modern offices
- After hours - set shift either 4pm - midnight or midnight - 8am
- Supportive environment with great training
The Company:
One of New Zealand's leading utility companies based in a great location - Newmarket. The organization values their employees and ensures they are engaged at all times (great company tenure!). They empower their employees to be the best version of themselves and robust training is provided to ensure that each and every person feels supported.
The Role:
The team is transitioning into 27/7 operation and these are newly established roles.
"Every shift is different and there are always new things which one can learn in the job" is the feedback we had when sitting and learning about the role. While the day shift is predominantly taking inbound calls and some email enquiries, the after hours team will have less phone calls and be mainly responding to emails.
The type of enquiries can range from logging faults, following up on timelines, liaising with contractors, general administration and much more in this varied role.
The set shifts available are:
- 4pm - midnight (40 hours per week)
- Midnight - 8am (40 hours per week)
We are looking for:
- Genuine motivation for working after hours on a permanent basis. This role will not be suitable for someone already in full time employment.
- Experience in customer services, with preference given to office based experience
- Critical thinking skills - experience in roles where you have had to work autonomously to problem solve and trouble shoot. This will be highlighted on your resume
- Strong written skills - which we will assess through your application for this role
- Eligibility to work permanently in New Zealand
These roles do not appear often! Get in touch by sending your resume in Word format.