Customer Service Consultant - Inbound Contact Centre
Joining a growing company that celebrates diversity, this customer centric role focuses on assisting existing customers. Great culture & development
Summary about this job
Customer Service - Call Centre
Company: Chandler Macleod NZ
Location: Auckland
Work type: Full Time
Salary: $45,000 per annum + benefits
Phone: +64-7-473-3501
Fax: +64-6-330-6874
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant - Inbound Contact Centre. Terms and conditions vacancy
- Newmarket Location (new offices and close to train station)
- State of art offices - designed to encourage, collaborate - and break away
- Well established company within finance industry
About the Client:
Our client is well established within New Zealand - everyday thousands of New Zealander's are using their financial services! They have a strong presence in New Zealand with a 13,000 strong network of well known retailers.
About the Job:
As first point of contact for existing customers, you'll be assisting them with enquiries ranging from, what is my balance, change of address through to change of bank account details.
You'll be the type of person who prides themselves on delivering excellent service, gained through prior experience in an office/phone based role.
Why work here?
You'll be joining a community of people who feel valued for their contribution, feel supported and are passionate about what they do. Culture and values are important to the team and they want like-minded people to join them in this inclusive and diverse company
You can also make the most of staff purchasing privileges on whiteware, their wellness programme and being close to the trains and public transport.
You'll need to be available to work across 7 day roster, which you will only work approximately 2 weekend days per calendar month (and have rosters that come out three weeks in advance to help you plan your professional and personal life).
Working 40 hours per week, your rosters will sit between their operating hours of 8.30am - 9pm, Monday to Sunday for the first six months, extending to 11pm on a rotating roster in the future.
Who we are looking for:
- Experience within office/phone based environment (essential)
- Clear credit and criminal record
- Availability to work a rotating roster across 7 days
- Excellent communication, both written and verbal (which will be assessed through your application)
Our client is looking to start people asap! Email your resume in Word format.