Inbound Customer Service Representative - Award Winning Company

Summary about this job

Detail information about job Inbound Customer Service Representative - Award Winning Company. Terms and conditions vacancy

• Greenlane/Ellerslie Location - short walk from train station
• Monday to Friday, 8am - 8pm (40 hours per week)
• Great benefits + 5 additional leave days (i.e. 5 weeks leave per annum!)

Our Client

Where do we start!  With a solid history in New Zealand - their brand is still fresh, innovative and not only well known - well liked.  Their name will be the first you think of in their industry! 

They take pride in their culture and work environment - which is then no surprise that they took out an award for one of the Best Workplaces in New Zealand - voted by employees! 

The Role - Pure Customer Service - no sales! 

Love talking to customers?  You'll be speaking to new people every day and assisting them with their queries.  These are existing customers so there is no up-selling or cross-selling involved. 

With the passion and resilience that go hand in hand in a customer service role, you'll be assisting customers with: 

• Enquiries regarding their account and balance 
• Educating customers on how to manage usage via the smartphone app 
• Providing basic account information 
• Assisting with connections 

Why apply for this role?  

• You'll be working for one of the best workplaces in New Zealand
• Working as part of a vibrant team - you'll connect not only with customers, but also your team.  They have regular team events and you can be as social as you want.  There are plenty of laughs and fun with shared lunches, theme days, award and prize giving events and even BBQs 
• You'll be joining an organisation that puts in a huge amount of effort into the wellbeing of their employees - fresh fruit is delivered regularly and you'll have discounts and great rates at dentists, gyms, local businesses (did we mention the on-site tennis court??)
• 25 annual leave days (five weeks!!!) 

We are looking for:

• Available to Sunday to Thursday (Friday and Saturday rostered off).  The hours would be Sun 8.30am - 5pm and Mon - Thu 8am - 8pm (rostered)

• Eligibility to work in New Zealand on a permanent basis with no restrictions 

• Evidence of working in a customer service role where you have been interacting and problem solving (vs order taking)
• Comfortable in working with computers using multiple screens while talking to customers

Why a career in Contact Centres?  This is a great article outlining why this is a great opportunity.

https://cxcentral.com.au/for-agents/call-centre-career/the-15-best-things-about-working-in-a-call-centre/

If you are the type of person who wants to join a large organisation that treats everyone as an individual, a company that offers career growth with the values of working together to deliver the best - apply today.

Please send your resume in Word format.