Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

• Fantastic supportive family run company seeking a customer service superstar to
• Work for a company who embrace technology and use all the latest software
• A company who believe in investing in their people

UBT Recruitment provides professional talent acquisition services to a broad network of SME businesses across Australia & New Zealand. We are currently partnering with a dynamic family owned and operated business based in Tawa, to recruit a fantastic Customer Service Representative. The business specialises in providing high quality early childhood furniture and equipment for childcare centres and schools.  

The Company

With almost 26 years' experience in the early childhood teaching resources industry, our client has a vision of inspiring educators to connect with children's unique learning abilities using innovative resources and environments that enrich a child's learning foundation.  The company pride themselves on their fantastic customer service and their company motto is to "under promise - over deliver!" They strive for a standard of excellence through continuous improvement and offering only quality, cultural and sustainable educational resources to New Zealand. Our client is passionate about technology and embrace an almost paper-free environment for working, so a culture of innovation and progressive ways of working are really embraced. Our client is based in Tawa, 15kms from Wellington CBD.

The Role

This is a great role for someone who loves customer service but wants more autonomy and flexibility that a contact centre can offer. Here you will be part of a small, high performing team, and your key focus will be on dealing with customer enquiries in a prompt and friendly manner. Additional to this we are looking for someone who can manage the company's social media channels, driving positive customer interaction from the Facebook page and LinkedIn. You will also take responsibility for project managing the tasks associated with a new daycare/kindergarten centre fit out. This isn't your average customer service role, you can really mould this role into your own and bring your skills and interests to shape the position!

This includes the following responsibilities:

• Providing excellent support and assistance to customer; phone, email, Facebook, website
• Maintaining an active social media presence across Facebook and LinkedIn
• Creating quotes for customers and placing orders
• Managing contracts and delivering these within specified timeframes
• Managing the returns process, including arranging product collections
• Creating & distributing proposals and catalogues
• Face to Face appointment booking
• Project managing new centre start up tasks

What we are looking for:

• Excellent written and verbal communication skills, someone who thrives on providing customers with a first-rate experience
• Proficient Microsoft Suite computer skills
• Experience with social media, and the ability to create interesting, friendly content
• Strong organisational skills
• The ability to handle conflicting priorities and remain calm and composed
• A self-starter who can drive continuous improvement in processes

What is in it for you?

• Great salary
• Working for a company who embrace technology and use all the latest software
• A company who believe in investing in their people and provide excellent training and development opportunities
• Bonus structure

If you are a friendly Customer Service superstar who is keen to work for a SME with a fantastic offering to build a rich teaching and learning environment for kiwi children, provide an inclusive and positive working environment with a service ethic that is second to none, we want to hear from you.