Contact Centre Consultant
All vacancies of New Zealand • Call Centre & Customer Service • Contact Centre Consultant
Think creatively, understand and exceed client expectations through your excellent Customer Service!
Summary about this job
Customer Service - Call Centre
Company: Madison Recruitment Ltd
Location: Auckland
Work type: Full Time
Salary: Great staff benefits!
Phone: +64-7-274-5647
Fax: +64-3-375-5347
E-mail: n\a
Site: n\a
Detail information about job Contact Centre Consultant. Terms and conditions vacancy
- Free transport between Britomart & the office
- One of NZ's best workplaces as voted by employees
- Ongoing career training & development
We have a great opportunity for you to work in a contact centre where you can think creatively, understand and exceed client expectations through your excellent Customer Service.
- Answer inbound customer calls: If you want to really make a difference and help both new and existing customers determine their home, car and contents insurance needs then this is the role for you.
- Identify opportunity: By taking a genuine interest in the insurance needs of each customer you will be able to consistently identify opportunities to up-sell and cross sell, adding value to every customer interaction.
- Deliver exceptional service: The fundamental purpose of your role is to eliminate stress and provide certainty for them during the phone call.
The hours
- You will need to be available to work rotating rosters Monday – Friday 8am – 8pm; Saturday and Sunday 9am – 6pm
- You will be required to work one Saturday per month and the Sunday – Thursday roster approximately twice per year
The benefits for you
- Annual “Wellbeing Allowance” to be spent on a product or service that promotes a work/life balance
- Great staff discounts at partnered retailers
- Discounts on insurance products – up to 50%
- Opportunity to sit insurance papers
- Discounted gym memberships
- Team competitions and fun days to get involved in
- Free transport to and from work between Britomart and the office located near Victoria Park
To stand out from the rest, you will have
- Customer service or contact centre experience
- Tertiary qualification (not essential)
- Strong tenure in your resume – more than 12 months in each of your most recent roles
- Clear criminal record and credit history
- A passion for interacting and learning about people
- A drive to deliver an exceptional customer experience in every interaction, achieving targets and goals
- Effective communication, questioning and listening skills
- A great work ethic and a positive attitude
Training and Career Development
- This company really wants to set you up for success so your first 5 weeks will consist of training during standard business hours. For 2 -4 weeks after this you will buddy with an experienced staff member for further support and training.
- Ongoing learning and development is offered to give employees the opportunity to truly broaden their experience within the company – gain work experience in other teams, receive one-on-one coaching and feedback, in-house training session.
This role starts Monday 6th August 2018; if this sounds like you, apply now!
Reference number: 78621
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