Key Account Manager

Summary about this job

Detail information about job Key Account Manager. Terms and conditions vacancy

• Work in New Zealand's leading energy services company
• Join a team of passionate, innovative and vibrant individuals
• Located in Newmarket, Auckland

Purpose Statement:      

solarcity is driven by our mission to provide clean energy to families across the New Zealand and inspired to save the planet – one roof at a time. Beyond a welcoming atmosphere, our team works together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of our team?

Apply today and join the movement!

Overview

Are you ready to do work that matters?  Our teams are literally redefining the way NZ will use energy in the future.  Talented and motivated individuals with creativity and vision thrive in our fast-paced, high growth environment.  We are problem solvers, team players and game changes.  If this sounds like you, solarcity just might be the place to make your make!

As part of the Customer Experience team, reporting to the Head of Customer Experience, you will own all customer interactions post sale.  Working in a fast-paced environment, key responsibilities include:

Customer Portfolio Management

• Responsible for managing complete relationship of all assigned clients
• Delivery of in-home assessments and providing personalised energy plans
• Managing customer expectations through to activation and full energy services
• Managing interdepartmental relationships to deliver energy services

Continuous improvement

• Proactively recommend solutions for streamlining customer's journey
• Work to keep the customer experience as simple as possible
• Ensure customer templates and scripts are utilized

Data Management

• With high attention to detail, you will ensure the integrity of customer data
• Make sure all calls are logged within CRM and emails are synced to customer records
• Wherever possible use templated scripting and emails when interacting with customers

Core Attributes

• A positive, productive attitude

• A genuine passion for customer service
• Excellent interpersonal & relationship building skills
• Ability to work effectively and efficiently under pressure and self manage
• Well organized with precise attention to detail
• Able to influence and communicate effectively at all levels
• Adaptable to change
• Ability to think outside the square and use initiative in problem solving
• A great team player always willing to go the extra mile