Technical Service Operator
In this role you will be coordinating and supporting technicians and working closely with our customers to ensure they receive great service.
Summary about this job
Customer Service - Call Centre
Company: ADT Security
Location: Auckland
Work type: Part Time
Salary: n\a
Phone: +64-9-820-3471
Fax: +64-3-374-4832
E-mail: n\a
Site: n\a
Detail information about job Technical Service Operator. Terms and conditions vacancy
- Part Time Role - 24 Hours / week
- Onsite Parking and close to Public Transport
- Permanent fixed Morning or Evening Shift
About Us
Johnson Controls are a global technology leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems.
ADT Security, a business unit of Johnson controls, are the world's largest and most experienced monitoring service. We invented the first monitored alarm 143 years ago, and continue to innovate providing solutions to government, business and people's homes. ADT integrate products from our international partners and our own branded security products to deliver unrivalled solutions that include CCTV, Alarms, Monitoring, Retail Solutions, Access Control, Lone Worker and Medical Emergency protection solutions.
The Role
We are looking for a part-time Technical Service Operator to join our team based in Auckland. The morning shift from 7:30-11am and the evening shift from 3-7pm, both roles are Monday-Friday with occasional work on a Saturday.
This role will be responsible to deliver first class customer experience to residential and small commercial prospective and existing customers of ADT Consumer Security.
Specific responsibilities include:
- Scheduling for new customer installation and connection to monitoring appointments
- Dispatch of field technicians resources to complete installations and service jobs
- Co-ordination of technicians to ensure all required and used equipment is collected, installed and recorded in ADT systems
- Dispatch of field technicians to pro-active and reactive service appointments
- Follow up on completion of jobs assigned within the commitment date and ensure ready for billing
- First point Technical Support resolution resolves where ever possible
- Identification of remote office resolution opportunities and development of a technical capability to resolve.
Who are we looking for?
In this role you will be co-ordinating and organising field technicians, so we are looking for someone with previous experience providing support to field based technicians or contractors. You must have excellent written and verbal communication skills with the ability to provide concise accurate information.
You will be a logical thinker who can look at a situation, understand what is causing a problem and take appropriate action. You will also be able to offer excellent customer service to our customers and internal stakeholders.
What do I do next?
Simply apply through seek today with your CV. Once we have reviewed your details we will ask you to apply online through our Johnson Controls job portal. You will then be contacted by one of our management team for an interview. Good Luck!