Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

Company Description

At MyRepublic, our objective is to build a next generation Telco in New Zealand, as we have done in Singapore.  We are looking to shake things up.  We believe that there is much more that can be done to allow everyday people and businesses unleash the full-potential of the Internet into their homes & small businesses.  We are passionate about helping people get more out of their high-speed broadband by enabling them to better harness the explosion of cloud services and Internet-enabled devices.

MyRepublic is an excellent fit for people who believe in simple optimism and having fun – who want to have an impact, change the status quo, and make a difference.

About the Role:

In this role you will be responsible for consistently delivering high quality and seamless service to customers through the 0508 MYFIBRE consumer contact centre and 0508 710 010 business contact centre by:

• Handling Technical/Billing and Installation Queries until resolution
• Delivering consistent customer satisfaction and first call resolution on every interaction with a customer (verbal/written communication).

The team you will join is exceptionally committed to delivering excellent service at all times and aren't afraid to go the extra mile to meet and exceed our customer's expectations. You will have the ability to proactively manage any issues and see them through to resolution. 

Job Requirements

The primary objective of the Customer Service Representative is to:

• Manage customer service provisioning and support activities, recognizing that these are closely connected with the day-to-day customer experience
• Be a critical member of the team that owns and controls overall customer service experience
• Provide a single point of contact to customers
• Provide advice, guidance and the rapid restoration of normal services to customers

Key responsibilities include:

• Managing, coordinating and resolving Incidents & service requests as quickly as possible, drive and improve service to and on behalf of the business
• Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels
• Managing customer provisioning and fault jeopardy conditions
• Reporting compilation, develops improvement plan for critical service issues where necessary
• Attending to inbound calls regarding all products and services
• Keeping Customers informed on request status and progress
• Recording all feedback received before forwarding them to the relevant channels for improvement

Company Culture

At MyRepublic, we like to do things differently. We recognize and reward those who can think outside the box and continually strive for excellence in a fast-paced environment. We understand that our people are our greatest assets and we will consistently strive to provide an energetic and supportive work environment.

If you are open-minded, hard-working, solutions driven and committed then this could be a great opportunity for you.

While we ask for a lot - we give a huge amount in return. Challenging projects. Fast paced delivery. Rapid expansion, Cutting edge technology. Swift growth. Huge responsibility.

In short – we're a small, close knit team which is extremely supportive and collaborative. With an open environment where your ideas and suggestions will always be listened to, a competitive compensation package and the opportunity to be part of the future successes of MyRepublic.

How to Apply:

Click Apply and submit your CV and Cover Letter, telling us why you would be perfect fit for this job.

You must be a New Zealand citizen, have New Zealand Permanent Resident status or be on an OPEN Work Visa without conditions.