Resolution Coordinator - Wellington
This role has become available due to recent growth, we want to continue to ensure effective and timely disputes resolution across a range of schemes.
Summary about this job
Customer Service - Call Centre
Company: FairWay Resolution Ltd
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-3-181-6270
Fax: +64-7-350-3236
E-mail: n\a
Site: n\a
Detail information about job Resolution Coordinator - Wellington. Terms and conditions vacancy
FairWay Resolution delivers all aspects of the conflict management cycle in an innovative, personalised and entirely fair way. FairWay is, a specialist dispute resolution company providing services and systems to solve disputes between organisations and the people with whom they come into contact.
Dispute resolution is an internationally-accepted alternative to solving disagreements that might otherwise end up in court. There are a variety of ways to approach disputes – mediation, facilitation and adjudication - and FairWay has the experience and the people who handle all of these areas, including the establishment of comprehensive complaint management systems. Their services are tailored to meet the specific needs of each client through the use of a team of highly qualified professionals.
This role has become available due to recent growth, we want to continue to ensure effective and timely disputes resolution across a range of schemes.
What will you be doing in this role?
- Working closely with all resolution staff monitoring and managing the progress of cases against time lines. This could include responsibility for scheduling of cases as well as identifying any health and safety and privacy risks, ensuring legislative requirements are met.
- Providing excellent levels of service to customers and our community of stakeholders by delivering clear communication of all arrangements made and all actions required to clients and customers.
- Delivering on service expectations and promoting integrated delivery of services across FairWay whilst working as part of a multi-disciplinary team, promptly and accurately actioning requests to keep the dispute resolution process moving forward.
What will allow you to excel in this role?
- Experience within a dispute resolution environment with considerable customer service experience.
- An understanding of dispute resolution processes particularly negotiation and facilitation and competence in gaining agreement.
- Excellent listening skills with the ability to remain calm and balanced and extract the relevant information from the customer, together with the ability to understand and communicate information.
- Strong administrative, planning and organisational skills.
- Good questioning skills, employing empathy and understanding, as well as the ability to provide excellent customer service.
- A high degree of initiative and self-motivation.
- An appreciation and understanding of different cultural backgrounds, values, beliefs and perceptions.
This is a great opportunity for candidates looking for an exciting challenge in disputes resolution. Our roles offer variety, the opportunity to learn new skills and the chance to support the success of the business.
If you are interested in applying for this role, please submit your CV and cover letter via email to [email protected]. Applications close Monday 16 July 2018 at 5pm.