NZ Support and Delivery Consultant

NZ Support and Delivery Consultant.

JobAdder is a global SaaS company relentlessly focussed on simplifying recruitment. Our HQ is based in Sydney, and we have team members working across the globe to support our mission.

We are kind of like a big startup - large enough to have the best talent and tools - but small enough that you can directly make an impact on our product and business.

We  don’t do robot corporate culture or office politics. You can bring your full self to JobAdder and become part of our friendly, diverse team focussed on building the best product possible.

We have all of the typical tech company perks like company outings,  flexible working arrangements and a casual dress code… but what makes JobAdder so great is the fact that we work on career-making projects with some of the most talented people in the business.  

The Job:

This is a multi-faceted “work from anywhere” in New Zealand role. You will make it your priority to ensure that NZ Customers feel understood, valued, listened to and in safe hands. You will respond to incoming enquiries via Live chat, phones and ticketing system such as Zendesk. You will also be available for video conferences, and face-to-face if required.

With new Customers, your role will be to ensure that they have a great onboarding experience and that they’re  ready for “go-live”. You will help with training teams, working with sales and building relationships with old as well as new customers.  From time to time you will also go out on product demos and take part in events as well as promotions.

About You:

• You are confident, well presented, well spoken and comfortable talking in front of groups (>30).
• You will understand the recruitment or HR industry and whilst previous experience with Jobadder would be amazing - other HR/ATS systems will be considered.  
• You love helping people, you’re good at it and you can explain complicated things to non-technical people.
• You have worked in a support / software training role in the past.
• You can travel approx once per month, both domestic and international.
• You can multitask between Account Management, training and support.
• You have outstanding communication skills.

The role also comes with flexible working hours and is based in Auckland. We’d like to hear from you, If you’d like to work with JobAdder and you like the sound of the role.

Important information on how to apply for the role;

To apply, please attach your CV and a video cover letter (we would love you to use this feature - just a quick intro on who you are and why you are applying would be great)

You should also check us out in detail on Youtube, LinkedIn, Instagram and  our website.  

We look forward to hearing from you!