Customer Experience Representative - Operations

All vacancies of New ZealandCall Centre & Customer ServiceCustomer Experience Representative - Operations

As our growth continues, we are on the search for an experienced individual who loves variety within the customer journey!

Summary about this job

Other

Company: Fishpond

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-4-775-9055

Fax: +64-4-913-3991

E-mail: n\a

Site:

Detail information about job Customer Experience Representative - Operations. Terms and conditions vacancy

  • Great NZ business success story!
  • Rotating shift roster every 4 weeks (weekends worked from home)
  • Based at our Auckland office, within the airport area

This is a fantastic opportunity for an experienced administrator with a Customer Experience & Operations background to grow and develop.     This role will be responsible for day to day administration tasks, processing of our daily operations, answering our customers online helpdesk enquiries, process improvement and providing backup for workflow peaks.

To succeed you will enjoy variety and be able to work in an environment  that is fast paced and subject to constant change.  

Excellent written and verbal communication skills, self motivated, flexible approach, advanced level of computer literacy, with at least 5 years experience in a similar role,  topped off with a can do attitude are a few of the essential elements of this role.

Great location based close to Auckland Airport with plenty of free parking.

If this sounds like you and you would like to be part of this close knit team,  please apply by submitting a Cover letter (including salary expectations) along with your CV via the 'apply' button below.

Our customer focused company uses technology in all processes and encourages innovation across all areas of the business, as well as providing a fun environment for our team.

This role offers:

  • Great work environment

  • Actively contribute to making our customers' lives better

  • Operations excellence

  • Competitive Salary

  • Great team

  • Close to Airport location with free parking

  • Hours for this role are based on a 40 hours week of four week shift rotations.    

Shifts are as follows:

Shift 1 - Mon, Tues, Fri, Sat, Sun 10am to 6:30pm (Weekend hours are worked from home)

Shift 2 - Mon to Fri 10am to 6:30pm

Shift 3 & 4 - Mon to Fri 8am to 4:30pm

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