Customer Experience Specialist - Security
We are looking for some exceptional people to join Xero's Customer Experience team as a Customer Experience Specialists on a fixed term basis
Summary about this job
Customer Service - Call Centre
Company: Xero
Location: Wellington
Work type: Contract/Temp
Salary: n\a
Phone: +64-9-124-3900
Fax: +64-6-969-4075
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Specialist - Security. Terms and conditions vacancy
- Awesome opportunity in this brand new team!
- Join Xero's award winning Customer Experience team
- 4-5 month fixed term contract
We are looking for some exceptional people to join Xero's Customer Experience team as a Customer Experience Specialist - Security on a fixed term basis.
What you’ll do:
As a Customer Experience Specialist - Security you’ll be responsible resolving any security issues in the software application, liaising with the Product and Operations Team to provide appropriate information, and analysing the resolution to be implemented. Where necessary, you will talk to a TL for their input in diagnosing and providing the customer with a resolution to the issue and provide feedback on process or product improvements to the CX Management Team.
What you’ll bring with you:
- Excellent customer service skills, particularly dealing with sensitive matters
- Strong interpersonal skills
- Diligence and commitment to following through and resolving problems
- Initiative and ability to self manage, along with flexibility
- Ability to work efficiently within agreed timeframes
- Ability to build effective relationships
- A proven team player who pro-actively helps other team members
- Excellent verbal and written communication skills
- Experience in a time-critical environment requiring high attention to detail
- Experience in a security environment is beneficial
What you need to know:
This is a fixed term contract for 4-5 months. Working hours are Monday - Friday 11am-8pm.
What do we offer?
Xero is a New Zealand company that places real emphasis on growing New Zealand talent, joining our team is a great chance to grow and develop your customer service and technical skills in a fun and supportive environment with long term progression opportunities. If you’d love to work with us send your CV & cover letter using the link below!