Customer Service Representative
We’re on the search for our next Customer Service Representatives to join our Auckland-based National Contact Centre. Apply Now!
Summary about this job
Customer Service - Call Centre
Company: Coca-Cola Amatil NZ Ltd
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-7-314-6487
Fax: +64-7-995-8471
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Leading FMCG Company
- Excellent company culture
- Recognised as AON Best Employer 2016 & 2017
The Pitch.
We’re on the search for our next Customer Service Representatives to join our Auckland-based National Contact Centre. We're looking for someone who is passionate about customer service, committed to adding value to their team and driven to achieve results. If you're keen to be part of an engaged and high performing team, we want to hear from you!
The Role
Our Inbound team receive a diverse range of calls in a day - from customers, consumers, employees and members of the public - and need to be on top of their game to provide high levels of service to each and every query. As a Customer Service Representative, you'll be the first response for our inbound calls, utilising your knowledge and networks to respond to their queries in a timely manner. Essentially, you'll be the voice of our company - ensuring our customers and stakeholders have a positive experience, and have any queries or issues resolved in a timely manner.
What you’ll need.
You'll have a proven ability to adapt to the changing demands of a role, and an ability to work with a diverse range of customers and think on your feet. As this is a phone based role, you'll need to be comfortable being desk-bound, as well as building rapport with the callers in a short period of time.
There's no weekend work, no cold calling, and you'll have the opportunity to work with an award winning Contact Centre. Pretty amazing!
The Benefits.
You'll get a fantastic competitive salary, superannuation, shares and the opportunity to earn an annual incentive - not to mention plenty of complimentary product. It doesn't get much better than that! Most importantly, with our world-famous learning and development environment it is your future that will be invested in - who knows where your career path will take you!
The Culture.
We're exceptionally proud to be recognised by AON Hewitt as one of NZ's Best Employers for 2016 & 2017. If you ask our team what they love about working here, they'll tell you it's our people, our brands, and our culture. We have an inclusive work environment, and actively embrace our diversity of people, ideas, talents and experiences. Our vision and values are at the heart of all that we do, with a team truly committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers and our consumers. Aligned to our values, we are empowered to Take the Lead, Keep It Real, and Stand Together.