Car Rental Service Officer - Wellington Airport
Europcar is a world leader in the car rental industry. We currently require a full time Car Rental Service Officer to join at Wellington Airport!
Summary about this job
Customer Service - Customer Facing
Company: Europcar
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-4-988-8664
Fax: +64-7-328-6729
E-mail: n\a
Site: n\a
Detail information about job Car Rental Service Officer - Wellington Airport. Terms and conditions vacancy
Europcar is one of the worlds leading car rental companies. Present in 140 countries, the company provides customers with access to the world's largest vehicle rental network through its own operations, franchisees and partnerships. Across Australia and New Zealand we have approximately 650 staff and more than 11,000 vehicles.
Europcar Australia is seeking a dedicated and proactive Full Time Car Rental Service Officer to join our Wellington Airport team! Reporting to the Station Manager, this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Key responsibilities include:
- Opening and closing car rental contracts
- Making reservations and checking vehicles in and out as based on customer needs and in accordance with business excellence standards
- Processing of Rental Agreements, accident and damage reports
- Monitoring, tracking and organising fleet availability on a daily basis
- Providing outstanding customer service to our valued customers
- Ferrying vehicles between locations
The people we look for:
- Are sales-driven with a passion to meet & exceed revenue targets
- Can create a pleasant customer experience by greeting and engaging our valued customers
- Can build robust relationships with customers so as to understand their needs and assist them in providing outstanding customer service
- Are willing to go the extra mile and have excellent conflict resolutions skills
- Good computer skills
- Ability to work around a 7 day rotating shift roster
- Have an open, manual licence
You will receive:
- Competitive hourly rate
- Multiple staff discounts (including Accor hotel staff discounts after 12 months)
- Employment with a company who invests in training their employees
- Supportive team environment
- Ongoing global career opportunities
HOW TO APPLY:
Please click on 'Apply' and attach your Cover Letter and Resume.
In your Cover Letter please answer the following questions in three sentences:
Why do you want to work with Eurpocar?
What is an example of excellent customer service you have provided?
Why do you enjoy working in customer service & sales?