IT Service Support Technician

Summary about this job

Detail information about job IT Service Support Technician. Terms and conditions vacancy

Who are we?

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.

What do we stand for?

When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion and work-life integration – we’re a great place to work but we are continually striving to be the best place to work!

What is the role?

Based in Auckland, we are now actively recruiting an IT Support Technician. The IT onsite support technician is responsible for providing 2nd level IT service and onsite support to all Schneider Electric employees using an established set of best practices. The role requires the individual to think quickly on business critical functions, handle and prioritise all IT issues reported in a high pace working environment. The role is also responsible to work with other Schneider Digital teams and execute projects as demanded by business. Key responsibilities will include:

• Provide 2nd level IT support including desktop related technical assistance via telephone, web, emails and skype
• Log all reported IT requests and perform 2nd level troubleshooting, escalation or resolution as part of the incident management process
• User administration, remote technical trouble shooting, provide resolution and server administration
• Hardware setup, purchasing, software installation, purchasing, asset management and IT training
• Coordinate, escalate and work with various IT support teams, business partners, service managers across regions.
• Support IT projects
• Create and maintain operational documentation
• On-site resource for disaster recovery actions

Why you?

You are someone who gets excited by innovation. You are a highly driven and confident professional who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:

• College or Technical Diploma.
• ITIL foundation certification
• Experience providing 2nd level end user IT support
• MS Exchange, Active Directory, Avaya / Skype and SCCM
• Major operating systems, data and information management, instant messaging, iPhone, anti-virus, wireless, Office 365 etc
• Vendor software such as Remedy, SAP, Oracle, Citrix
• Willingness and ability to work public holidays and weekend support duties
• Excellent relationship management and customer service ethic
• Valid Driving Licence

Why us?

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at every moment.

www.schneider-electric.com

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