L4 UC Engineer/Team Lead

All vacancies of New ZealandInformation & Communication TechnologyL4 UC Engineer/Team Lead

We are looking for a UC Engineer to be that technical expert in all matters of Network!!!

Summary about this job

Engineering - Network

Company: Dimension Data New Zealand

Location: Wellington

Work type: Full Time

Salary: n\a

Phone: +64-6-100-7248

Fax: +64-9-464-9892

E-mail: n\a

Site:

Detail information about job L4 UC Engineer/Team Lead. Terms and conditions vacancy

  • Work with the team on high complexity network related incidents!
  • Have people management experience?
  • Come work for the Global ICT Top Employer!

Do you believe you can do anything? Then we’re here to help you do it.

 

If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.

 

We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 47 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.

 

We are currently looking for a L4 UC Engineer/Team Lead to support the business in achieving its strategic objectives.

 

You will focus on Service Excellence and be that technical expert in all matters of Network. You will also get the opportunity to remain hands on technically speaking, working with the team on high complexity network related incidents. This role includes the people management aspect of running a team, and is the first escalation point.

 

What we expect you to do

  • Leading (coaching and developing) a team of network engineers and support staff in a 24x7x365 environment.
  • Motivating and developing your team to understand that authentic human connections are what customers' value.
  • Ownership of the fault reporting, restoration and performance level management outcomes (Incident and Problem).
  • Leading and owning of the event monitoring function for all customer facing production platforms.
  • Working closely with engineering, project management and operational peers to develop and integrate innovative solutions.
  • Ensure that assigned infrastructure at the client is configured, installed, tested and operational.

 

Here's what we are looking for in candidates for this job

  • Information Technology Degree.
  • 8+ years of professional experience in IT, along with relevant tertiary or industry qualifications (e.g. Degree or CCNP (Collaboration) and above).
  • At least 4 years' experience as a Technical Team Leader within the Technology Industry.
  • Display good verbal and written communication ability.
  • ITIL v3 Certified.
  • Previous client facing experience.
  • Possess extensive knowledge and experience in Unified Collaboration Management including configuration and implementation.
  • Possess strong general knowledge of Collaboration, IT systems and networking.

 

Join our growing global team and accelerate your career with Dimension Data. Apply today!

 

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

 

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