Service Desk Team Lead

Summary about this job

Detail information about job Service Desk Team Lead. Terms and conditions vacancy

Our experienced Service Desk team have a very significant - and highly valued - role, providing exceptional IT Support services to Theta's customers and our staff alike, and are renowned for going the extra mile.

As the Team Lead you will provide leadership to the Service Desk - from managing the daily activities of the team through to overseeing the consistent and effective delivery of support activities for customers, including our DaaS offerings.

You will be a proven and supportive team leader who loves to keep up to date with the latest technologies and is committed to knowledge transfer among the team. With your Service Desk Analyst, application support and desktop background, you will also be comfortable to roll up your sleeves when required.

You will have:

• Experience working in a Service Desk environment with a focus on application support utilising current enterprise technologies
• Experience with the management and deployment of desktop solutions
• Unix/Linux and SQL experience
• Knowledge of Windows, Desktop, Networking and Hardware and cloud technologies
• Some experience with budget planning and management
• Strong time and resource management skills
• Exposure to ITIL best practices and the SDLC
• Excellent communication and interpersonal skills and confident working closely with vendors and business stakeholders
• Able to demonstrate good initiative, problem solving skills and process improvement ability

About Us

We thrive on delivering excellence within a collaborative environment, where working and playing hard go hand-in-hand. Our exceptional people use cutting edge technology and innovation to achieve smarter solutions, together. With four offices - Auckland, Tauranga, Wellington and Christchurch, we're making our mark from the top to bottom of New Zealand where the opportunities within Theta are endless!