Tech Writer

Summary about this job

Detail information about job Tech Writer. Terms and conditions vacancy

• Established, successful global organisation
• Great package + bonus, perks and benefits
• Fun, talented team

Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

The documentation team is responsible for creating and maintaining online and embedded customer help, and internal developer help, for Verizon Connect’s suite of enterprise web-based fleet management tools, for its cutting-edge navigation and routing apps, and for developer-focused API and internal tools. This team also creates documentation for product management, works with QA to identify issues ahead of product releases, and advises on text usage and style.

Responsibiilties:

• Working within our R&D teams, learn how new and updated products should be used, then create and publish user guides and example content summarizing this information.
• Use single-source documentation software such as Help & Manual, Sandcastle Help File Builder (XML/AML), DocFX, and Visual Studio (C# and JavaScript). 
• Work with UX/UI, R&D and QA teams to identify areas of improvement at early development stages. 
• Produce work of a high standard within strict deadlines, complying with established corporate style guides. 
• Create general documentation content for emails, case studies, and general intranet content as required.

You need to have:

• Excellent communication, writing and editing skills 
• The ability to summarise highly technical content succinctly and accurately. 
• Technical aptitude and a willingness to learn to use a variety of technical tools. 
• Excellent problem-solving and time management skills

Even better if you have:

• Experience or familiarity with web technologies. 
• Familiarity with GPS/telematics. 
• An appreciation of aesthetics and design, whether constructing a page of text content or creating a conceptual diagram. 
• Basic familiarity with graphical software such as Photoshop/Gimp. 
• Familiarity with C# and JavaScript and source control tools and best practices.

What's on offer?

• Competitive remuneration and benefits
• Excellent career opportunities
• Flexible hours
• Catered lunch, fruit, snacks and great coffee