Senior Customer Service Representative
Supporting the Customer Service & Logistics Manager to provide Top Notch Customer Service consistently.
Summary about this job
Customer Service - Customer Facing
Company: Container Door Limited
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-4-291-2750
Fax: +64-6-478-9876
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Service Representative. Terms and conditions vacancy
- Process Improvement Development
- Interesting and Changing Product Range
About the business and the role
We are an online group buying community connecting people to factories from around the world.
We believe that too many unnecessary and expensive middlemen, agents and retailers are involved in the process of making and delivering your purchased products.
Thanks to our platform and community of engaged buyers, we are able to source and offer you a variety of awesome products directly from the source and delivered right to your doorstep in New Zealand. Additionally, group buying gives us the power to negotiate these incredible deals on your behalf.
We travel the world to take out all the fuss that you'd normally have to deal with when importing from overseas.
Job tasks and responsibilities
- Responding to emails
- Providing accurate delivery information
- Assisting with placement of orders, cancellations, refunds and exchanges
- Compiling new product suggestions from customers to pass on to the buying team
- Following up with courier services regarding customer deliveries
- Notifying customers of potential delays in their original ETA (production/shipping)
- Working with the Customer Service & Logistics Manager to ensure a high level of customer service is being delivered through all aspects of the customer purchase experience
- Provide accurate, valid and complete information using the tools available
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain office procedures, processes & sytems
Skills and experience
- Provide Training & Support
- Experience Implementing Systems
- Microsoft Packages (Intermediate)
- Customer-centric attitude
- Ability to deal with conflict
- Results based attitude
- Continuous improvement mindset
- Understanding an E-Commerce business model